Incident Change Manager
2 tygodni temu
This is a unique opportunity to join the Global Technology Operations Center (GTOC) department as an Incident Change Manager. Reporting to an IT Operations Manager, you will be responsible for managing the Change Management process and providing key support for the Operations Manager.
As an Incident Change Manager, you will be the first point of contact for major IT incidents and will be responsible for initiating the Major IT Incident process and procedures. You will also be responsible for coordinating technical bridge calls between internal teams and vendors, and for notifying all relevant teams about any planned works by third-party vendors through the Change Advisory Board.
This role operates on a hybrid model, meaning you will be expected to work shifts, including weekends and night shifts, and come into the office three times a week to support the business 24x7x365.
Responsibilities- Aide and handle major incidents across all of WBD's platforms in line with the department's major incident management process.
- Communicate with all involved stakeholders about the status of the ongoing incidents.
- Coordinate technical bridge calls between internal teams and vendors as required.
- Make sure to notify all relevant teams about any planned works by third-party vendors through the Change Advisory Board.
- Participate in post-incident analysis and documentation of the Root Cause Analysis report.
- 2+ years of Incident and Change Management experience.
- ITIL 4 Foundation certificate is a must.
- Bachelor's degree or equivalent experience.
- Ability to lead staff during an incident and through to resolution.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication in English.
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
-
Incident Change Manager
2 tygodni temu
Krakow, Polska myGwork Pełny etatThis job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the...
-
Incident Change Manager
2 tygodni temu
Krakow, Polska myGwork Pełny etatAbout the RoleWe are seeking an experienced Incident Change Manager to join our Global Technology Operations Center (GTOC) team. As a key member of our team, you will be responsible for managing major IT incidents and changes across all of WBD's platforms.Key ResponsibilitiesAide and handle major incidents across all of WBD's platforms in line with the...
-
Incident Change Manager
3 tygodni temu
Krakow, Polska myGwork Pełny etatThis job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the...
-
Incident Change Manager
3 tygodni temu
Krakow, Polska myGwork Pełny etatThis job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the...
-
Incident Change Manager
2 tygodni temu
Krakow, Polska myGwork Pełny etatAbout the RoleThis is a unique opportunity to join the Global Technology Operations Center (GTOC) team at Warner Bros. Discovery as an Incident Change Manager. As a key member of the team, you will be responsible for managing major IT incidents and the change management process. This is a fast-paced role that requires strong analytical and problem-solving...
-
Alpha Junior Change Manager, Senior Associate
3 tygodni temu
Krakow, Polska myGwork Pełny etatThis job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who we are looking for The role of the Change Management Junior Manager is to manage the Administration service process for Client Change for specific State Street...
-
Change and Configuration Manager/Engineer @ Antal Sp. z.o.o.
2 tygodni temu
Krakow, Polska Antal Sp. z.o.o. Pełny etatChange and Configuration Manager Location: Kraków (hybrid) Client’s profile: A worldwide leader in providing cutting-edge and sustainable mobility solutions for the automotive industry. What we offer Extensive Medicover health insurance for employees and their families. Subsidized Multisport card to promote fitness and wellness. Option for PZU or Generali...
-
IS Operations Manager
2 tygodni temu
Krakow, Polska myGwork Pełny etatJob Title: IS Operations ManagerThis role is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We value diversity and promote a culture of inclusion.Job Summary:We are seeking an experienced IS Operations Manager to join our team. The successful candidate will be responsible for the...
-
IT Service Owner
2 miesięcy temu
Krakow, Polska ITDS Polska Sp. z o.o. Pełny etattechnologies-expected : ServiceNow technologies-optional : Confluence about-project : As an IT Service Owner and IT Service Manager, you will be working for our client, a leading global institution focused on delivering innovative process automation, enterprise document management, and customer communication solutions. This role will support internal...
-
Senior Application Manager
2 tygodni temu
Krakow, Polska myGwork Pełny etatJob SummaryWe are seeking a highly skilled Senior Application Manager to join our team at ABB. As a key member of our IT operations team, you will be responsible for the end-to-end management of our applications, ensuring high levels of quality and availability. Your expertise in IT service management concepts (ITIL) and experience in managing global...
-
IT Change Management Specialist @ Euroclear
4 tygodni temu
Krakow, Polska Euroclear Pełny etatAbout the role: Execute the Change and Release Management process on a daily basis in collaboration with change requestors Adapt and orientate the process to best fit with IT strategy for improving the quality of the deliveries in Production, Pre-production and Non-Prod Assess change impacts and potential incompatibilities between changes, both internal and...
-
IS Operations Manager for Master Data
2 tygodni temu
Krakow, Polska myGwork Pełny etatAbout the RoleThis is an exciting opportunity to join ABB's Technology and Innovation Domain, Master Data Service in Global Business Services. As an IS Operations Manager for Master Data, you will be responsible for delivering and orchestrating the delivery of Information Systems (IS) service line operations activities.Your role will involve coordinating...
-
IS Operations Manager for Master Data
2 tygodni temu
Krakow, Polska myGwork Pełny etatAbout the RoleThis position reports to IS Service Owner Cross Domain Services. As an IS Operations Manager for Master Data, you will be accountable for delivering and orchestrating the delivery of Information Systems (IS) service line operations activities. You will coordinate with and supervise internal and/or external third-party supplier resources for the...
-
Staff Project Manager
2 tygodni temu
Krakow, Polska myGwork Pełny etatAbout the RoleThis is an exciting opportunity to join the Data and Analytics Team at Cytiva as a Staff Project Manager. As a key member of the team, you will be responsible for translating business needs into requirements for Cytiva's key initiatives.Key ResponsibilitiesCooperate with multiple stakeholders across various business functions to gather business...
-
IS Operations Manager
3 tygodni temu
Krakow, Polska myGwork Pełny etatThis job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Your role and responsibilities End-to-end responsibility for maintenance and development of applications Shaping of Roadmap for application; Maintaining change backlog for...
-
Application Production Support Specialist
3 tygodni temu
Krakow, Polska BNP Paribas SA oddział w Polsce Pełny etatApplication Support mission is to provide technical and functional support to users of the banks several applications. In this role you will provide support to user's requests; incident, problem, and change management; coordination with other levels of support (BAs, Devs, QA, IT Engineers). In addition, it will be required to provide feedback to user and...
-
IT System Administrator
4 miesięcy temu
Krakow, Polska AML RightSource Pełny etatresponsibilities : Administering IT environment – workstations, printers, servers, wireless APs, software installation, inventory management, updates, patches, etc. Administering office networks and connectivity, security updates, and patches. Administering Microsoft Windows servers – installation, configuration, upgrade, patching etc. Manage Windows and...
-
Cyber Security Analyst
2 miesięcy temu
Krakow, Polska Cyclad Pełny etattechnologies-expected : Android iOS about-project : For our customer, leader in consulting, technology services and digital transformation we are seeking a Cyber Security Analyst to join our team. Scope of the service is the configuration and support of Lookout Mobile Endpoint Security solution for 100 000 mobile devices (Android and iOS). Project...
-
IS Operations Manager for Master Data
3 tygodni temu
Krakow, Polska myGwork Pełny etatThis job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. This position reports to IS Service Owner Cross Domain Services Your role and responsibilities In this role, you will have the opportunity to be accountable to deliver and...
-
Application Manager
4 miesięcy temu
Krakow, Polska Hitachi Energy Services Sp. z o.o. Pełny etattechnologies-expected : DevOps Salesforce Saviynt ServiceNow MuleSoft Azure AD MySQL about-project : Manage applications from its initial planning, development through retirement (decommissioning) within IT Service Domain. Is responsible for release management, operations and compliance management. Contributes to application portfolio and demand...