Incident Change Manager

2 tygodni temu


Krakow, Polska myGwork Pełny etat
About the Role

This is a unique opportunity to join the Global Technology Operations Center (GTOC) department as an Incident Change Manager. Reporting to an IT Operations Manager, you will be responsible for managing the Change Management process and providing key support for the Operations Manager.

As an Incident Change Manager, you will be the first point of contact for major IT incidents and will be responsible for initiating the Major IT Incident process and procedures. You will also be responsible for coordinating technical bridge calls between internal teams and vendors, and for notifying all relevant teams about any planned works by third-party vendors through the Change Advisory Board.

This role operates on a hybrid model, meaning you will be expected to work shifts, including weekends and night shifts, and come into the office three times a week to support the business 24x7x365.

Responsibilities
  • Aide and handle major incidents across all of WBD's platforms in line with the department's major incident management process.
  • Communicate with all involved stakeholders about the status of the ongoing incidents.
  • Coordinate technical bridge calls between internal teams and vendors as required.
  • Make sure to notify all relevant teams about any planned works by third-party vendors through the Change Advisory Board.
  • Participate in post-incident analysis and documentation of the Root Cause Analysis report.
Qualifications
  • 2+ years of Incident and Change Management experience.
  • ITIL 4 Foundation certificate is a must.
  • Bachelor's degree or equivalent experience.
  • Ability to lead staff during an incident and through to resolution.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication in English.
Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.


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