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Technical Support Professional
1 tydzień temu
Our company values innovation, teamwork, and continuous learning. As a member of our team, you will have the opportunity to develop your skills, participate in various conferences, and share your knowledge and experience with people who face the same challenges in their daily work.
About the Company- We are a global player in engineering and technology consulting, present on 5 continents.
- We received the Great Place to Work certificate and found ourselves among the 15 Best Workplaces in Poland in the category: large companies.
Key responsibilities include:
Key Responsibilities- Collaboration and Training: Work closely with IT teams to align end-user computing services with organizational goals.
- Process Improvement and Documentation: Develop and maintain technical documentation, including SOPs and knowledge base articles.
- Technical Support: Provide Level 2/3 technical support for end-user computing issues.
- Patch Management: Plan, schedule, and deploy patches and software updates while ensuring compliance with security standards.
To succeed in this role, you should have:
Requirements- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience with tools like CAPA Installer, Intune, SCCM, and M365 administration.
- Strong knowledge of Active Directory, Group Policy, and Azure AD.
- Experience with endpoint security and compliance management.
- Familiarity with ITIL practices for incident, problem, and change management.
