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Quality Assurance

2 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

We are looking for a Quality Assurance & Complaint Management Lead who can develop and execute strategies for complaint handling in EMEA and serve as a partner with affiliates and distributor markets to best support internal and external customers in relation to product complaints.

The ideal candidate will have 2 years of experience as a direct people manager, managing team leads or managers, and experience in an international environment. They will also have demonstrated experience of successfully leading an organization or project of high impact.

The Quality Assurance & Complaint Management Lead will be responsible for managing vigilance operational process in order to follow deadlines of Health authority submissions, ensuring compliance with Alcon global/local procedures.

In this role, you will engage in process improvement initiatives or projects to enhance the complaints process, design and execute succession planning initiatives to ensure business continuity and prepare for future leadership needs.

You will also assist with triages from all sources for quality technical complaint, Adverse Event, request for refund, request for replacement product, and request for credit, and act as delegate for Regional Director for Complaints handling as needed.