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Enterprise Collection Specialist

1 miesiąc temu


Warszawa, Mazovia, Polska Worldline Pełny etat

At Worldline, we are shaping the future of global payments technology and seeking an exceptional Enterprise Collection Specialist to join our fast-growing team.

About the Opportunity

This role offers a unique chance to work with our Sales Team and Merchants, providing expert advice on contract queries, ensuring smooth document collection and verification processes. If you thrive in diverse projects, enjoy using your foreign language skills daily, and have a passion for driving positive change, this is an ideal opportunity for you.

Day-to-Day Responsibilities
  • You will perform quality checks on documentation packages for Entreprise Merchants, ensuring compliance with legal requirements, risk assessments, and onboarding protocols.
  • You will provide expertise on contract package completeness and successful onboarding knowledge.
  • You will offer pre-consulting services, advising on missing contract details and answering questions.
  • You will ensure customer data and bank information accuracy (KYC/AML documents).
  • You will be responsible for collecting risk documents from merchants.
  • You will participate in meetings with stakeholders, including Sales, Onboarding, Risk teams, and Merchants, via email and phone support.
Who We Are Looking For

We seek big thinkers who can drive positive change, step up, and show what's next. Ideal candidates possess a can-do attitude, a hunger to learn and grow, and excellent communication and interpersonal skills.

  • At least 3 years of work experience.
  • Previous experience in KYC/AML/Customer Care would be an asset.
  • English and Polish at a good level, with additional knowledge of French.
  • Previous experience in payment transactions environments (acquiring and merchant services) would be beneficial.
  • A team player with an international mindset.
  • Problem-solving, analytical, and troubleshooting skills.
Perks and Benefits

In addition to being part of a dynamic and growing business, you will enjoy private medical and life insurance, MyBenefit Platform, holiday allowance, referral program, public transportation allowance, meal allowance, and an annual bonus.