Senior ServiceNow Business Transformation Specialist

5 dni temu


Kraków, Lesser Poland KPMG Pełny etat
Job Description:

We are seeking a skilled Servicenow Business Transformation Specialist to join our team at KPMG. In this role, you will be responsible for performing business process analysis and requirement gathering on the ServiceNow platform.

About the Role:
This is an exciting opportunity for a motivated and experienced Business Analyst to work closely with various stakeholders, engaging in the full project life cycle from requirements gathering to solution deployment. You will provide deep functional and technical knowledge of ServiceNow capabilities, understanding workflows, business rules, client scripting, and other aspects of ServiceNow to create impactful business solutions.

Key Responsibilities:
- Perform business process analysis and requirement gathering on the ServiceNow platform
- Engage in the full project life cycle from requirements gathering to solution deployment
- Provide deep functional and technical knowledge of ServiceNow capabilities
- Understand workflows, business rules, client scripting, and other aspects of ServiceNow to create impactful business solutions
- Create and maintain documentation on processes, policies, use cases, and workflow
- Facilitate and lead meetings and workshops to drive understanding and solution development
- Continuously improve ServiceNow operations through regular analysis, maintenance, system optimization, and problem resolution
- Work closely with developers, project managers, and other stakeholders to ensure successful implementation of proposed solutions

Required Skills and Qualifications:
- 3+ years of experience as a Business Analyst, ideally with exposure to the ServiceNow platform (any other relevant technology also considered)
- 1+ years project management experience implementing technology-enabled service management workstreams (ServiceNow preferred)
- Understands ServiceNow development methodologies and system deployment
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication skills with the ability to facilitate conversations with business stakeholders in project definition, business requirements definition, and functional design sessions
- Capable of managing multiple priorities and projects simultaneously
- Experience with process quality methodology, agile methodology, business process analysis, and redesign required
- ITIL Foundation certification (V3 or V4 preferred)
- Experience in ServiceNow products other than ITSM (e.g., SecOps, ITOM, HR, CSM, GRC)
- Competence navigating project management and agile tools such as SPM/ITBM, MS Project, JIRA, Confluence, SharePoint

Benefits:
- Work in an interdisciplinary and international environment
- Participation in interesting projects for local and foreign clients in the field of IT consulting
- Favourable conditions for professional development participation in specialized trainings
- Access to new technologies
- Gain and develop unique industry skills valued on the market
- Work in a harmonious team among high-class professionals
- The opportunity to grow in a friendly and self-motivated team
- Attractive remuneration

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