Process Improvement Specialist

2 dni temu


Warszawa, Mazovia, Polska Allegro Pełny etat
Company Overview
Allegro is a leading e-commerce platform in the region, providing a seamless shopping experience for millions of customers. Our team is dedicated to delivering excellent customer service and optimizing our processes to meet the evolving needs of our users.

Job Description
We are seeking an experienced Process Improvement Specialist to join our Customer Experience team. As a key member of our logistics project, you will be responsible for optimizing existing and new processes related to merchant dispatch on our platform. Your primary objective will be to decrease customers' effort through contact avoidance approaches, increase efficiency in problem-solving, and provide self-service and automated solutions.

Key Responsibilities:
  • Optimize existing and new processes on dedicated parts of the customer journey.
  • Decrease customers' effort with contact avoidance approaches.
  • Increase efficiency in problem-solving and providing self-service and automated solutions.

Required Skills and Qualifications
To succeed in this role, you will need:
  • Practical experience in project management (customer experience/carrier/marketplace) - minimum 2 years.
  • Knowledge of logistics processes at marketplaces and carriers.
  • Proven process mapping skills.
  • Experience in cooperation in an international environment.

Benefits
As an Allegro employee, you will have access to a range of benefits, including well-located offices, a wide selection of fringe benefits, and opportunities for professional development.

Others
If you are passionate about delivering exceptional customer experiences and optimizing business processes, we encourage you to apply for this exciting opportunity.

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