Network Support Professional

3 dni temu


Warszawa, Mazovia, Polska Michael Page Pełny etat

About Our Client

Michael Page's client is a Scandinavian software development organization that specializes in Network OSS systems and BSS solutions.

We are currently looking for a skilled Network Support Engineer to join our team.

The successful candidate will be responsible for providing product support for BECS and BBE to our customers. You will report directly to the Support Manager.

To succeed in this position, it is essential to understand and identify customer needs. You must keep up to date with our products, dependent products, and technologies to gain a deeper understanding of the products and their use for our customers. You will be an ambassador for the company and the products provided in our effort to deliver excellent service and high customer satisfaction.

Key Responsibilities:

  • Providing product support for BECS and BBE to our customers.
  • Reporting directly to the Support Manager.

Requirements:

  • Fluent English skills, particularly in speaking.
  • Proven experience working with international customers using English on a daily basis.
  • Experience from working for a telco operator or equipment vendor.

Preferred Qualifications:

  • Extended knowledge and experience in the IT and telecom industry.
  • DevOps experience.
  • Strong experience in troubleshooting telecommunication network issues or Linux/Windows systems issues.
  • Ability to analyze logs effectively, using tools dedicated to analyze logs.
  • Relevant certifications (e.g., CompTIA, Cisco, AWS) that would be beneficial for the role.

Benefits:

  • Competitive salary.
  • Holiday pay.
  • Pension scheme.


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