Technical Support Professional

6 dni temu


Warszawa, Mazovia, Polska Jolera Pełny etat
Job Overview

The Bilingual Senior Systems Support Professional is key to delivering best-in-class resolutions for our customers and their employees/members. This role requires confident and appropriate communication skills, both verbal and electronically, to ensure all customers receive a consistent level of assistance and customer service.

Responsibilities
  • Ensure all assigned requests are responded to and dealt with as per Jolera and customer standards.
  • Provides support of deployed network devices.
  • Using personal/team knowledge and the customer's engagement model, they will ensure all reasonable attempts to process and close requests directly and as per SLA.
  • Confirm all issues and requests are captured and closed via the CRM ticketing system to Jolera standards of detail and quality.

The incumbent will work within a team environment on assigned tickets as it relates to networking issues, providing escalation support to the operations team in support of daily operations.



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