Technical Service Field Professional

2 tygodni temu


Warszawa, Mazovia, Polska Brady Europe, Middle-East & Africa Pełny etat

The field technical service professional is responsible for repairing, servicing, and installing Brady equipment at the customers.

  • Responsible for all onsite technical support activities such as repairs, service, installations, training, problem solving.
  • When in the office, responsible to assist the Solutions or Repair Team with their day-to-day activities.
  • The Technical Service Field Professional is responsible for the follow-up towards the customers. In case of a conflict or disagreement, he/she works with the sales representative to ensure customer satisfaction.
  • Responsible for organizing/planning the field interventions in an efficient way.
  • Working with the administrative tools and procedures that are in place.
  • Contacting our suppliers concerning technical issues or product improvements to grant solutions towards our customers.
  • During contact with the customers, the Technical Service Field Professional is responsible for seeing opportunities for sales or service leads.
Profile
  • Functional/Technical skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Technical learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge.
  • Problem solving: Uses rigorous logic and methods to solve difficult problems with effective solutions.
  • Conflict management: Steps up to conflicts, seeing them as opportunities; can find common ground and get cooperation with minimum noise.
  • Composure: Can handle stress; is not knocked off balance by the unexpected.
  • Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service and Engineering

Industries

Printing Services

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