Field Technical Service Specialist

1 tydzień temu

Warszawa, Mazovia, Polska Apollo Tyres Ltd Pełny etat
Field Technical Service Specialist - Truck & Bus Tyres

Poland

req1262

Posted: 11/20/2024 - Application Deadline: -

Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in The Netherlands and Hungary. The company markets its products under its two global brands – Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive and multi-product outlets.

Job Title: Field Technical Service Specialist - Truck & Bus Tyres
Location: Warszawa
Reports to (Position): Div Head Product Services & OE TBR EU
Department/Function: Product Services & OE TBR EU

Short description of the work field:
We are expanding our Product Services team in Poland and are seeking a Field Technical Service Specialist TBR (Truck & Bus Tyres) to join our commercial organization as the technical representative of Apollo in the field. In this role, you'll focus on enhancing the registration and resolution of customer complaints, prioritizing speed and quality within the local market to improve customer satisfaction. You will ensure tyre performance monitoring is well implemented and ensure TBR Sales Account Managers follow suit, setting a high standard through your own example. This position reports directly to the Divisional Head TBR - Product & Services Europe and will have a matrix line reporting to Head of Cluster.

What will be your role in more detail?

  1. Customer and Technical Support: You will act as the primary point of contact for technical expertise needed by customers and internal staff. You will ensure all claims from dealers and users are accurately registered in the portal, whether accepted or rejected. You will analyze claims as first layer to determine if they are technical and if so then will be collaborating with the (PTS) department on escalation cases.
  2. Training and Knowledge Sharing: You will deliver technical training sessions for both internal teams and customers to enhance product understanding and effective usage.
  3. Product and Performance Monitoring: You will implement tyre performance monitoring by TBR Account Managers, preparing reports that highlight product effectiveness. You will conduct field activities, including early warning reporting, observations, and gathering customer insights and feedback. You will oversee fleet monitoring of new tyre ranges (seed marketing) to assess performance.
  4. Collaboration and Strategic Communication: You will collaborate closely with R&D, PTS counterparts to address issues, ensure consistency in Apollo Tyres warranty policies, and align on performance monitoring programs. You will also collect and relay product, technical and customer requirements from the market to the Product Management Team through regular reports.
Are you our ideal candidate?
We're looking for a service-oriented, adaptable self-starter with experience in the tyre / automotive industry. Having Truck & Bus tyres experience is a must. The ideal candidate is skilled in reporting, technically sound, an effective communicator, and fluent in English and Polish based on location. (additional European languages are a plus).

Do you have what it takes? (requirements)
  1. Bachelor's degree in Automotive or Mechanical Engineering or a related field.
  2. Over 5 years of experience in the automotive industry, with a background in sales or product development.
  3. In-depth technical knowledge and hands-on experience within the tyre industry.
  4. Strong understanding of product category differences in the tire business, with solid technical insight into various applications.
  5. Willingness to travel frequently (approximately 75% of the time in the field).
  6. Proficient in using IT systems like Tire Check to track, monitor, and analyze tyre mileage in targeted fleets.
What can you expect? (benefits)
  • A dynamic and innovative environment
  • Colleagues from all over the world
  • A competitive compensation package
  • Participation in learning & development activities
  • At least 24 holidays, holiday allowance, end year bonus
  • Hybrid work policy and support for home office set up
  • Company car
Why join us?
We take pride in our commitment to being an equal opportunity employer, creating a workplace where diversity is celebrated, and talent thrives. It's our belief that every individual brings unique perspectives that contribute to our success. Join our Customer Care team and be a part of an inclusive, dynamic, and innovative environment.

Make a significant impact as we 'move' the world forward together.
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