Technical Support Specialist

3 dni temu


Warszawa, Mazovia, Polska CD Projekt Pełny etat
Job Overview

We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to players.

Your primary focus will be on communicating with players, offering technical advice, and resolving issues in a timely and professional manner. You will also work closely with other teams to identify and prioritize reported issues, ensuring that player concerns are addressed effectively.

To succeed in this role, you must possess excellent communication skills, both written and verbal, as well as strong analytical thinking and problem-solving abilities. Experience in a customer-facing role, particularly in the gaming industry, is highly desirable.

We offer a comprehensive relocation package, including flight tickets, company accommodation, and assistance with finding residence. Our office features a dog-friendly environment, social events, and a range of perks and benefits designed to promote a healthy work-life balance.

Responsibilities
  • Communicate with players via tickets, forums, and social media platforms.
  • Provide technical advice and guidance to players on game-related issues.
  • Identify and prioritize reported issues using internal and external tools.
  • Collaborate with cross-functional teams to resolve complex issues.
  • Research and obtain solutions to player queries.


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