Technical Support Specialist

4 dni temu

Warszawa, Mazovia, Polska Mettler-Toledo International, Inc Pełny etat

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

As a LabX Technical Support Specialist, you will be responsible for supporting European and Asian internal customers (MO's) and external customers (end customers) with LabX software.

Duties and Responsibilities

  • Provide chat, email and phone support to end-users, sales personnel and other LAB colleagues on LabX Software,
  • Troubleshooting,
  • Installing and updating system,
  • Document and communicate quality issues to the appropriate teams, and facilitate resolutions for our customers,
  • System requirement & instrument connectivity,
  • Creation, extension and maintenance of knowledge database,
  • Creating E-Learnings and videos,
  • Work from Monday to Friday, no weekend on-call duties.

What You Need to Succeed

  • 2-3 years of experience in a similar technical support or engineering role,
  • Knowledge of: Windows Server/Client Operating Systems, Microsoft Networking Fundamentals, Microsoft Active Directory/LDAP and SQL,
  • Strong customer service abilities (Empathy and finding solutions mindset),
  • Active interest in IT and software,
  • Excellent command of English (spoken and written).

Our Offer to You

  • Contract of employment [umowa o pracę] (we want you to join us for the long run :)
  • Annual bonus,
  • Festive benefits paid in April and December,
  • Flexible working hours,
  • Hybrid work model (3 days a week from home),
  • Medical care with the basic dental package,
  • Possibility to extend medical care to family members and/or Damian Medical Center,
  • Life insurance with possible extension for your family members,
  • Medicover Sport card,
  • Language courses,
  • Paid employee referral program,
  • Wellbeing activities,
  • Space for your initiatives, charity & CSR actions, and improvement ideas,
  • Supporting your development through a vast training offer,
  • Discounts for meals and cosmetics at the Poleczki & Platan Business Park,
  • A diverse and inclusive workplace.

*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.

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