Digital Experience Improvement Specialist
7 dni temu
This Senior Customer Experience Specialist will lead the end-to-end NPS process across Global D&T platforms and HGSS Hubs. Key responsibilities include:
- leading the end-to-end NPS (Net Promoter Score) process across Global D&T platforms and HGSS Hubs
- measuring user experience at module, platform, and process levels, ensuring alignment with global standards
- gathering and analyzing large-scale customer feedback to generate insights and recommend data-driven improvements
- supporting product owners, functional managers, and process owners in defining survey criteria, governance, and execution
- managing the centralized dashboard, tracking survey responses, and reporting trends to enhance customer experience
- ensuring the successful rollout and governance of experience management processes, linking business objectives with user satisfaction.
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Digital Customer Experience Specialist
2 dni temu
Kraków, Lesser Poland TN Poland Pełny etatWe are seeking a highly skilled and motivated Digital Customer Experience Specialist to join our team in Kraków, Poland. As a key member of our customer service team, you will play a crucial role in delivering exceptional online experiences for our clients.About the Role:This is an exciting opportunity to work with a global business that values creativity,...
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Digital Release Transformation Specialist
1 tydzień temu
Kraków, Lesser Poland HSBC Service Delivery Pełny etatCompany Overview">We are a global leader in digital transformation, driving innovation and excellence across our services.Our team is dedicated to delivering cutting-edge solutions that impact the lives of millions worldwide.We are seeking a skilled professional to join our team as a Digital Release Transformation Specialist.">Job Description">The ideal...
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Digital Transformation Specialist
1 dzień temu
Kraków, Lesser Poland Heineken Pełny etatCompany OverviewThe Digital & Technology Team at Heineken is a cutting-edge division of the Global Shared Services Center. We strive to make Heineken the most connected brewery in the world by digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture.We are committed to innovation and excellence,...
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Business Improvement Consultant
23 godzin temu
Kraków, Lesser Poland Capgemini Pełny etatAs a Business Improvement Consultant at Capgemini, you will work with clients to identify areas for improvement and develop targeted solutions. You will conduct audits and assessments to identify gaps in knowledge and address them proactively. Your expertise will help drive business improvements, increase efficiency, and enhance customer satisfaction.Key...
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System Improvement Specialist
6 dni temu
Kraków, Lesser Poland Terry Soot MG Pełny etatAbout the RoleTerry Soot MG is seeking a talented System Improvement Specialist to join its team. In this role, you will apply your expertise in geospatial systems and data analysis to drive process improvements and enhance technical solutions.Key Responsibilities:Conduct black-box testing for new tool features and provide detailed feedback to ensure...
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Digital Experience Designer
5 dni temu
Kraków, Lesser Poland WAYF Pełny etatAbout WAYFWAYF is a digital product agency that partners with visionaries to design and deliver transformative software. Our expertise spans industries, helping organisations navigate complex digital challenges with ingenuity and precision.We attract exceptional talent in product strategy, design, and engineering - collaborating closely with partners to...
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Digital Transformation Specialist
5 dni temu
Kraków, Lesser Poland VRP Consulting Pełny etatDigital Transformation SpecialistV RP Consulting helps clients achieve their digital transformation goals by leveraging the power of Salesforce. As a Digital Transformation Specialist, you will play a critical role in driving business innovation and improving customer engagement through effective use of Salesforce Marketing Cloud.Your responsibilities will...
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Kraków, Lesser Poland TN Poland Pełny etatJob Title: Customer Experience Continuous Improvement ManagerClient:HuntsmanLocation:Krakow, PolandJob Category:OtherEU Work Permit Required:YesJob Reference:f805cbb74962Job Views:42Posted:23.01.2025Expiry Date:09.03.2025Job Description:Overview: Huntsman's Advanced Materials division is looking for a Customer Experience Continuous Improvement Manager. This...
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Business Improvement Specialist
6 dni temu
Kraków, Lesser Poland Capgemini Pełny etatYour ResponsibilitiesYou will participate in process and technology transformation projects within Finance, working closely with Transformation Managers to develop and deliver project deliverables.Your tasks may include target operating model design, process design, process and technology maturity assessment, benchmarking, GBS/SSC setup, automation potential...
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End-User Experience Specialist
2 dni temu
Kraków, Lesser Poland TN Poland Pełny etatThe End-User Experience Specialist will be responsible for driving quality assurance initiatives and providing exceptional customer support. This role requires strong analytical skills and the ability to communicate effectively with both internal stakeholders and external customers.Main ObjectivesTo ensure timely and effective resolution of customer issues...
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Engineering Process Improvement Specialist
1 dzień temu
Kraków, Lesser Poland TN Poland Pełny etatTN Poland, a renowned innovator in the mobility sector, seeks a talented individual to fill the position of Engineering Process Improvement Specialist.This crucial role involves collaborating with cross-functional teams to improve the efficiency and effectiveness of our engineering processes.As an integral member of our engineering department, you will...
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Senior Customer Experience Specialist
4 tygodni temu
Kraków, Lesser Poland Heineken Pełny etatAt HEINEKEN Kraków (HEINEKEN Global Shared Services), we believe that Customer Experience is a key driver of success. As part of our commitment to transformation and digital excellence, we are enhancing our approach to managing and improving customer experience across our global operations. With the Digital Backbone (DBB) program introducing over 40...
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Client Services
1 tydzień temu
Kraków, Lesser Poland Abroad Experience Pełny etatOur international client who is an international non-profit organisation is looking for a proactive Client Services & Procurement Specialist.Responsibilities/TasksThe Client Services & Procurement Specialist is expected to serve as the client services expert as well as the procurement and order fulfilment expert for assigned product category within the...
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Senior Customer Experience Specialist
1 tydzień temu
Kraków, Lesser Poland The HEINEKEN Company Pełny etatAt HEINEKEN Kraków (HEINEKEN Global Shared Services), we believe that Customer Experience is a key driver of success. As part of our commitment to transformation and digital excellence, we are enhancing our approach to managing and improving customer experience across our global operations. With the Digital Backbone (DBB) program introducing over 40...
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Digital Civil Engineering Solutions Specialist
23 godzin temu
Kraków, Lesser Poland Trimble Pełny etatCompany Overview:Trimble is a leading provider of innovative solutions that connect the physical and digital worlds.We empower our customers to improve productivity, quality, safety, and sustainability in industries such as agriculture, construction, geospatial, and transportation and logistics.Job Description:The Digital Civil Engineering Solutions...
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Continuous Improvement Manager
2 dni temu
Kraków, Lesser Poland TN Poland Pełny etatJob OverviewHuntsman's Advanced Materials division is seeking a seasoned professional to lead the implementation of business change initiatives that drive customer experience excellence. This role requires strong analytical skills, excellent communication abilities, and a proven track record in process improvement.The ideal candidate will be responsible for...
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Digital Marketing Specialist
4 dni temu
Kraków, Lesser Poland TN Poland Pełny etatWe are looking for an ambitious and highly motivated Digital Marketing Specialist to join our dynamic team at TN Poland. As a key member of our marketing department, you will be responsible for developing and executing effective digital marketing strategies that drive engagement and conversions.Job DescriptionThis is a full-time position located in Krakow,...
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Digital Engineering Specialist
7 dni temu
Kraków, Lesser Poland Hitachi Vantara Corporation Pełny etatAbout the RoleWe are seeking a talented Digital Engineering Specialist to join our team. As a flat organization, we build an accountable culture that enables teams to influence decisions and make quick actions possible.Our developers work with cutting-edge equipment and advanced hi-tech computers. Our CI system is state-of-the-art to ensure fast feedback to...
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Digital Experience Specialist
23 godzin temu
Kraków, Lesser Poland HR-Line Pełny etatAbout the Role:The successful candidate will support the User Experience and User Interface design activities for Wholesale IT mobile applications. This includes understanding user needs, creating information architecture, wireframes, and prototypes, as well as following the design process to deliver end-to-end design solutions.Additionally, the UI/ UX...
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Digital Operations Development Specialist
6 dni temu
Kraków, Lesser Poland Metso Pełny etatWe are looking for a highly skilled Digital Operations Development Specialist to join our Digital Operations Development team at Metso. As a key member of this team, you will be responsible for collaborating with developers, testers, and stakeholders to ensure seamless integration across our complex IT landscape. You will also have the opportunity to design...