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IT Help Desk Analyst

1 tydzień temu

Poznań, Greater Poland B. Braun Melsungen AG Pełny etat
Job Description

The Junior Global IT Service Desk Analyst will be responsible for responding to incoming calls and web submissions for assistance from users experiencing technical issues.

Key responsibilities include:

  • Troubleshoot and resolve technical problems and issues
  • Analyze and document technical issues
  • Fulfill Service Requests from end-users according to defined procedures
  • Provide excellent communication and customer service skills