Network and Infrastructure Manager
6 dni temu
We are seeking a highly skilled and experienced Manager, Support & Managed Services Delivery to join our team at NTT DATA. As a key member of our organization, you will be responsible for leading a team of technical experts and support specialists, overseeing support and managed services, and partnering with customer technical leads and partners to deliver high-quality services.
About the RoleThis is a leadership role that requires strong technical knowledge, excellent communication skills, and the ability to work effectively with various stakeholders. The ideal candidate will have solid knowledge and understanding of a wide variety of networking, data centre, and security technologies, as well as firsthand experience of implementing and/or supporting Cisco networking architectures.
Key Responsibilities:
- Lead and grow a team of technical experts and support specialists. Hire, develop and retain top talent. Manage performance, set objectives, and coach your technical support team to help them achieve their career goals.
- Oversee support and managed services to ensure high quality, SLA delivery, and customer satisfaction. Partner with customer technical leads, business owners, executives, and partners to manage a long-term, close, and supportive cooperation.
- Interact with sales, go-to-market, partners, and customer technical stakeholders to secure skills, analyse risks and make decisions on priorities.
- Manage support services daily engagements including utilization, SLAs, demand, forecasting, and other business metrics.
- Foster an environment of inclusion that leverages diverse perspectives and talent.
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