Network and Infrastructure Manager

6 dni temu


Poznań, Greater Poland TN Poland Pełny etat

We are seeking a highly skilled and experienced Manager, Support & Managed Services Delivery to join our team at NTT DATA. As a key member of our organization, you will be responsible for leading a team of technical experts and support specialists, overseeing support and managed services, and partnering with customer technical leads and partners to deliver high-quality services.

About the Role

This is a leadership role that requires strong technical knowledge, excellent communication skills, and the ability to work effectively with various stakeholders. The ideal candidate will have solid knowledge and understanding of a wide variety of networking, data centre, and security technologies, as well as firsthand experience of implementing and/or supporting Cisco networking architectures.

Key Responsibilities:

  1. Lead and grow a team of technical experts and support specialists. Hire, develop and retain top talent. Manage performance, set objectives, and coach your technical support team to help them achieve their career goals.
  2. Oversee support and managed services to ensure high quality, SLA delivery, and customer satisfaction. Partner with customer technical leads, business owners, executives, and partners to manage a long-term, close, and supportive cooperation.
  3. Interact with sales, go-to-market, partners, and customer technical stakeholders to secure skills, analyse risks and make decisions on priorities.
  4. Manage support services daily engagements including utilization, SLAs, demand, forecasting, and other business metrics.
  5. Foster an environment of inclusion that leverages diverse perspectives and talent.


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