Operational Support Coordinator

7 dni temu


Bydgoszcz, Kujawsko-Pomorskie, Polska TN Poland Pełny etat
Job Description

As a Customer Operations Coordinator, you will play a crucial role in ensuring the smooth operation of our repair process. You will act as a liaison between our customer, the repair center, and Ingenico operations, ensuring that repair priorities are met and customer satisfaction is maintained.

You will be responsible for following up on planning repairs, participating in weekly production meetings, analyzing data, and resolving customer performance-related issues. Additionally, you will contribute to improvement projects across all EMEA entities and meet customer SLA requirements.

Our ideal candidate will possess strong communication skills, the ability to work within a fast-moving environment, and adaptability. If you have previous experience in a similar role and are looking for a challenging opportunity, we encourage you to apply.

Requirements
  • Previous experience in a similar role with customer experience knowledge.
  • Ability to work within and adapt to a fast-moving, changing, and digital environment.
  • Autonomous, problem-solving, excellent communication skills.
  • Ability to be assertive and communicate effectively.
  • Ability to work on your own initiative to meet demanding timescales.
  • Good knowledge of Microsoft Excel and a working knowledge of all other Office365 applications.
  • English and Polish at a very good level.


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