IT Asset Coordinator

Hybrid work from Bydgoszcz office (Fordońska 246), 2-3 times/week

About RWS

RWS Holdings plc is the world's leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe's top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

Job Purpose

This exciting, fast paced internal facing role requires an excellent communicator with the ability to use their own initiative. The successful candidate will join our IT Asset Team which is part of SDL's Global IT Team. This team manages software and hardware assets for 4000+ end users across 48 countries. The ideal candidate will be highly motivated with an excellent customer focused, methodical approach and commitment to service delivery.

Key Responsibilities

• Administration, purchasing and consolidation of IT assets (9000 EUC and 200 Servers).
• Utilization of asset management tools (such as Ivanti, FlexNet Manager, Lansweeper) to provide asset and license reports to the various IT teams upon request.
• Manage tickets to ensure all cases are dealt with on time; end user support may be provided face to face, via phone, email or Teams (around 600 tickets per month/team).
• Handling purchase requisitions and approve orders for materials and services in related purchasing systems.
• Managing and maintaining IT assets register.
• Regular interaction with vendors/suppliers.
• Negotiating contracts with publishers and vendors.
• Conducting physical inventories.
• Work with the various departments to ensure consistent methods for software and hardware approval and deployment.

Skills & Experience

Essential

• Customer focused approach and commitment to service delivery.
• Knowledge and understanding of new technologies.
• Good analytical skills including advanced MS Excel experience
• Proactive and can-do attitude
• Problem-solving skills.
• Strong interpersonal and communication skills, both verbal and written.
• Keen interest in technology.
• Advanced level of competency in Excel for producing advanced reports, pivot tables etc.
• Acute attention to details.

Desirable

• Logical and methodical approach to working.
• Ability to negotiate with and influence staff at all levels.
• Knowledge of IVANTI solution/HAM tools
• Procurement experience, working with vendors and suppliers.
• Good exposure to PO/Finance systems.
• Knowledge of DELL's products (workstations, servers, peripherals).
• Basic knowledge of Ivanti and Lansweeper.