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Team Lead

1 tydzień temu


Gdańsk, Pomerania, Polska Amazon Pełny etat

We are seeking an experienced team lead to join our operations in AGI DS to develop, manage, and support our AGI DS team with Speech and language solutions.

Job Responsibilities

  1. Manage a team of approximately 25 ML Data Associates to execute plans for tasks related to multiple ML workflows in a well-defined process area.
  2. Ensure ML data workflows are quality compliant by analyzing metrics, highlighting trends, and providing status reports.
  3. Identify risks and ensure escalations reach the right people while adhering to confidentiality and compliance requirements.
  4. Responsible for SLAs and task completion targets for specific customers within provided capacity.
  5. Work with internal/external teams to execute business goals using knowledge and expertise.
  6. Manage escalation/complex tickets; analyze data; highlight trends; gaps, etc.; and report key metrics.
  7. Present data in business meetings/reviews.
  8. Develop and implement process improvement projects that impact team level performance. Participate in new workflow roll out projects teams.
  9. Provide team guidance on work types and prioritization. Work primarily focuses on straightforward, well-defined objectives, but may take on ad hoc and ill-defined requests.
  10. Coach direct reports on demonstrating leadership principles in their role.
  11. Devises and implements performance improvement plans for associates. Provides regular coaching and feedback to direct reports with regard to quality, performance, behavior, and career development.
  12. Hold team members accountable for performance based on metrics and adherence to rules and guidelines.

About the Role

This is an exciting opportunity to join a dynamic team working to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.