Customer Service Team Lead

2 tygodni temu


Gdańsk, Pomerania, Polska TN Poland Pełny etat
Job Overview
A key role at TN Poland is available for a highly motivated Customer Service Team Lead who will be responsible for leading, managing, and overseeing a team of Customer Service Agents. The successful candidate will ensure that the team meets KPIs set by clients, facilitate clear and efficient communications, reward agents for best results, and participate in recruitment and induction processes.

About Us
TN Poland is one of the leading companies in business process outsourcing (BPO), digital marketing, growth, and talent management, innovative technologies, consulting, and analytics. We are committed to providing our employees with opportunities for growth and development, as well as a positive and inclusive work environment.

Responsibilities
The ideal candidate will have a strong command of spoken and written German (C1) and English (B2), excellent communication skills, and experience in customer service positions. They will be able to manage a team effectively, offer constructive feedback, oversee processes and growth, and think logically to solve problems and introduce improvement solutions.

What We Offer
We provide a range of benefits to our employees, including appealing social bonuses, access to private healthcare, and additional vacation funds or co-financing new glasses. We also have internal programs promoting a healthy lifestyle and offer access to training platforms for growth and development.

Career Growth
We believe in the importance of employee growth and development. Our company offers opportunities for advancement and career progression, as well as a supportive and inclusive work environment.

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