Operations Management Lead

7 dni temu

Kraków, Lesser Poland Hitachi Vantara Corporation Pełny etat

About Our Job

We are seeking a highly skilled Global Account Operations Manager to join our team. As a key member of our organization, you will play a crucial role in streamlining and optimizing sales processes and ensuring our global account team operates efficiently to support business growth and customer satisfaction.

In this role, you will oversee Sales Program Managers who are tasked with supporting Global Account Team through focusing on the right activities to penetrate accounts and segments, build collaboration within various Hitachi business units and build a best in class customer centric model.

  • Team Management: The successful candidate will deploy and manage a team of Global Account Operations Manager globally that will support in excess of 50 global accounts across various regions. Sales Program Managers are integral part of the Global Account Team that enable and drive initiatives across the accounts to grow Hitachi foot-print.

  • Process Improvement: Develop, standardize, and deploy account management and sales processes to improve efficiency and effectiveness. This includes managing development of and execution of global account plans, effectiveness of targeted account initiatives, monitor sales pipeline development and workflow, ensuring that all sales activities align and produce measurable outcomes.

  • Forecasting and Data Analysis: Deploy process that will provide accurate sales forecasts by analysing BU input together with global accounts input that will enable best forecast accuracy. Analyze data to gain insights into performance trends and areas for improvement.

  • Cross-functional Collaboration: Work closely with marketing, tools and segments to align on joint account activities and deploy initiatives. Ensure seamless communication, knowledge transfer and coordination among functions.

  • Performance Tracking and Optimization: Monitor key performance indicators (KPIs) and implement strategies to improve account management and sales efficiency. Use metrics to identify bottlenecks and areas where the sales process can be streamlined.

  • Training and Development: Deliver Account Plan Workshops programs for Global Account Team that will enable understanding of Hitachi portfolio that will support meeting customer's strategic needs. Support the onboarding process for new hires, ensuring they have the tools and knowledge needed for success.

  • Sales Tools Implementation: Evaluate and support implement sales tools and technologies that improve account plan execution and enable consolidation of pipeline management, productivity and efficiency.

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