Technical Solutions Specialist
3 dni temu
This role involves managing customer challenges and providing level two support to our other Support teams. As a Technical Solutions Engineer, you will be part of a global team that provides support to help customers seamlessly transition to Google Cloud.
Your responsibilities will include troubleshooting technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will aim to make our products easier to adopt and use by improving the product, tools, processes, and documentation. Additionally, you will drive business growth of Google Cloud by recognizing and advocating for our customers' challenges.
We are committed to delivering enterprise-grade solutions that leverage our cutting-edge technology and tools to help developers build more sustainably. Our customers in over 200 countries and territories trust us as their partner to enable growth and solve their most critical business problems.
Main Responsibilities:
- Work with customers on their production Google Kubernetes Engine (GKE) and deployments to resolve issues and achieve product readiness, availability, and scale.
- Develop an understanding of Google Cloud's GKE and Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
- Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This may require working non-standard hours/shifts, including weekends.
- Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.
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