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2 tygodni temu

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As a Director of Product Design, you'll play a critical role in shaping our design culture and driving business growth through impactful design strategies. You'll collaborate with executive leadership to champion design thinking and influence strategic decision-making, while also inspiring and leading design teams to deliver exceptional results.

About Zendesk

We're a leading customer experience platform that helps businesses build rich, meaningful relationships with their customers. Our software unlocks the power of billions of interactions, enabling companies to create connections that matter.

Main Responsibilities
  • Design Strategy:
  • Develop and execute design strategies aligned with Zendesk's business goals and market demands.
  • Identify opportunities for differentiation and competitive advantage through design.
  • Team Management:
  • Inspire and lead design teams, nurturing a culture of continuous learning and customer focus.
  • Serve as a mentor and advisor, supporting managers and senior staff in their leadership roles.
  • Collaboration:
  • Foster collaboration across departments to facilitate productive partnerships and alignment.
  • Promote and model inclusive communication practices, embedding DEI principles into all interactions.
  • Operational Excellence:
  • Collaborate with other Directors to establish strategic plans and objectives for short to mid-term (1-3 years).
  • Ensure effective achievement of operational objectives through leadership and decision-making.