ServiceNow Business Analyst

7 dni temu

Katowice, Silesia, Polska KPMG Pełny etat
Job Description

We are seeking a highly skilled ServiceNow Business Analyst to join our team at KPMG. As a key member of our IT consulting practice, you will play a crucial role in helping clients achieve their business objectives through the effective implementation and management of ServiceNow solutions.

About the Role

This is an exciting opportunity for a motivated and experienced Business Analyst to work closely with various stakeholders, including developers, project managers, and end-users, to identify and prioritize business requirements and translate them into actionable plans.

You will be responsible for performing business process analysis, gathering requirements on the ServiceNow platform, and working closely with stakeholders to ensure successful implementation of proposed solutions.

Key Responsibilities
  • Perform business process analysis and requirement gathering on ServiceNow platform
  • Work closely with various stakeholders, including developers, project managers, and end-users
  • Translate and simplify requirements for developers through user stories
  • Ensure traceability mapping of business requirements throughout the project lifecycle
  • Establish and manage key components of Design, Build, Test, and Implementation activities
Required Skills and Qualifications

To be successful in this role, you will need:

  • 3+ years of experience as a Business Analyst, ideally with exposure to ServiceNow platform (any other relevant technology also considered)
  • 1+ years project management experience implementing technology-enabled service management workstreams (ServiceNow preferred)
  • Strong analytical, problem-solving, and decision-making skills
  • Excellent communication skills with ability to facilitate conversations with business stakeholders in project definition, business requirements definition, and functional design sessions
  • Capable of managing multiple priorities and projects simultaneously
  • Experience with process quality methodology, agile methodology, business process analysis, and redesign required
  • ITIL Foundation certification (V3 or V4 preferred)
  • Experience in ServiceNow products other than ITSM (e.g., SecOps, ITOM, HR, CSM, GRC)
  • Competence navigating project management and agile tools such as SPM/ITBM, MS Project, JIRA, Confluence, SharePoint
Benefits

We offer:

  • Work in an interdisciplinary and international environment
  • Participation in interesting projects for local and foreign clients in the field of IT consulting
  • Favorable conditions for professional development, participation in specialized trainings
  • Access to new technologies
  • Gain and develop unique industry skills valued on the market
  • Work in a harmonious team, among high-class professionals
  • The opportunity to grow in a friendly and self-motivated team
  • Attractive remuneration
What We Offer

KPMG is committed to providing a stimulating and supportive work environment that allows our employees to thrive and grow professionally. Our teams work collaboratively to deliver high-quality services to our clients, and we are always looking for talented individuals to join our ranks.

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