Operational Excellence Specialist

4 dni temu


Warszawa, Mazovia, Polska Worldline Pełny etat
Job Description
As Operational Excellence Specialist, your main responsibilities are:

Quality Monitoring and Improvements
  • Follow up on Operational Excellence and ongoing improvements.
  • Manage the Operational Excellence governance.
  • Define target Quality expectations at the MS level and support building relevant KPIs.
  • Assist the business in realizing quality objectives, continuous improvement plans, and KPI reporting & analysis.
  • Rapidly react to changing business & market conditions and support the business in improving its quality processes, achieving optimal levels of operational performance, and customer satisfaction.
  • Analyze trends & events related to operational performance and quality, and build structured plans where relevant.
  • Support quality awareness programs.

Quality Assurance
  • Perform maturity assessments of IT & Customer Services processes regularly to monitor deviations proactively.
  • Act as a single point of contact for Group Quality initiatives across MS (both IT and CS).
  • Find the right balance in strengthening internal controls and managing risks while acting as the interface between auditors and operational management.
  • Closing audit findings and aligning with Group's Internal Audit.
  • Holding a bird's eye view on areas of continuous improvement and working with the Group to improve and automate Internal Control frameworks, ensuring proper risk management at the MS level.


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