Customer Support and Service Professional
4 dni temu
A career opportunity exists at Awin Global for a motivated individual to join our dynamic team as a Customer Support and Service Professional.
The successful candidate will be responsible for managing various types of requests from live clients, identifying and redirecting requests to the right support teams, and assisting with the management of programme upsells, retention and closures.
Key responsibilities include administering client's account under the credit control team's supervision, helping to resolve client's financial issues, and handling projects to update the content available for the clients and internal tools to improve support and client satisfaction.
The ideal candidate will possess excellent customer service skills, fluency in English and German (written and spoken), and ability to see the bigger picture and identify areas of opportunity and risk.
We offer a flexible work environment, opportunities for professional development, and a comprehensive benefits package.
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