Director of Travel Service Delivery
1 tydzień temu
We are seeking a seasoned Travel Operations Manager to spearhead our operational initiatives, fostering excellence in service delivery and process optimization.
Key Responsibilities:- Leadership: Lead the development, implementation, and evaluation of operational policies and procedures.
- Service Quality: Oversee service desk operations, emphasizing quality assurance and prompt task completion.
- Efficiency Improvement: Analyze departmental reports to streamline processes, boost productivity, and drive profitability.
- Client Loyalty: Maintain strong relationships with clients, ensuring exceptional service levels and customer satisfaction.
- Team Performance: Foster a positive work environment, recognizing and rewarding employees' achievements and contributions.
- Complaint Handling: Effectively manage client and supplier complaints, adhering to company protocols.
- Quality Standards: Uphold high-quality standards across all operations, ensuring timely and accurate reporting.
- Talent Identification: Identify potential employees and explore new business opportunities.
- Operational Expertise: A minimum of 4 years of experience in operational management within the travel industry.
- GDS Knowledge: Proficient in at least two GDS systems, with priority given to Galileo, Amadeus, and Sabre.
- Travel Industry Knowledge: In-depth understanding of travel products, including rail, hotel programs, and car hire.
- Account Management: Familiarity with account management principles and MIS reporting techniques.
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Manager of Travel Operations Excellence
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