Director of Travel Service Delivery

1 tydzień temu


Łódź, Łódź Voivodeship, Polska Platinum Travel Recruitment Ltd Pełny etat
Experienced Travel Operations Professional:

We are seeking a seasoned Travel Operations Manager to spearhead our operational initiatives, fostering excellence in service delivery and process optimization.

Key Responsibilities:
  1. Leadership: Lead the development, implementation, and evaluation of operational policies and procedures.
  2. Service Quality: Oversee service desk operations, emphasizing quality assurance and prompt task completion.
  3. Efficiency Improvement: Analyze departmental reports to streamline processes, boost productivity, and drive profitability.
  4. Client Loyalty: Maintain strong relationships with clients, ensuring exceptional service levels and customer satisfaction.
  5. Team Performance: Foster a positive work environment, recognizing and rewarding employees' achievements and contributions.
  6. Complaint Handling: Effectively manage client and supplier complaints, adhering to company protocols.
  7. Quality Standards: Uphold high-quality standards across all operations, ensuring timely and accurate reporting.
  8. Talent Identification: Identify potential employees and explore new business opportunities.
Required Skills and Qualifications:
  1. Operational Expertise: A minimum of 4 years of experience in operational management within the travel industry.
  2. GDS Knowledge: Proficient in at least two GDS systems, with priority given to Galileo, Amadeus, and Sabre.
  3. Travel Industry Knowledge: In-depth understanding of travel products, including rail, hotel programs, and car hire.
  4. Account Management: Familiarity with account management principles and MIS reporting techniques.


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