Senior Collection Specialist

4 tygodni temu


Poznań, Greater Poland solera Pełny etat

The Role

A Senior Collection Specialist is responsible for managing and improving the collections process to recover outstanding debts while maintaining positive customer relationships. This senior-level position involves managing the most challenging and high-value accounts within a collection, working closely with customers to resolve outstanding payment issues, and having the authority to handle complex negotiations, settlements, payment plans, and referring delinquent accounts to collections agencies and legal aid when necessary.

Key Responsibilities:

  • Communicate with customers through various channels, including phone, email, and written correspondence, regarding complex issues, addressing concerns, resolving disputes, and negotiating payment arrangements.
  • Provide excellent customer service while dealing with customers, answering their questions, and addressing concerns professionally and courteously.
  • Handle the most complex and high-value delinquent accounts, making decisions regarding the best approach to maximize recovery.
  • Monitor, track, and document all communications, agreements, and payment activities.
  • Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms.
  • Maintain detailed and accurate records of all collection's activities, ensuring compliance with legal and regulatory requirements.
  • Provide regular updates on collection activities and account status to management.
  • Determine when to escalate delinquent accounts to a higher level of collections or recommend legal actions, as necessary.

Requirements:

  • Bachelor's degree in finance, business, or a related field (or equivalent experience).
  • Several years of relevant experience in collections, with a significant portion at the Level 2 or highly specialized level.
  • In-depth knowledge of relevant laws and regulations governing collections activities.
  • Familiarity with basic accounting principles.
  • Proficiency in using collection software and Microsoft Office applications, especially Excel and data analysis tools.

Preferred Qualifications:

  • Experience with collections software or enterprise resource planning (ERP) systems.
  • Multi-lingual.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work from the office or remote. Ability to work hours as dictated by the project.



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