Data Insights Manager
3 dni temu
The Markets Engagement Manager is the primary liaison between JTI's markets and the Data & Analytics consumer product and technical teams. This role ensures that market needs, concerns, and challenges are effectively communicated, facilitating collaboration to enhance the adoption and usability of data solutions.
This position participates in weekly calls with the markets to gather insights on operational issues and evolving business needs, translating this feedback into actionable recommendations for continuous improvement. The manager provides expert guidance to help markets utilize JTI's data and analytics capabilities while adhering to best practices.
Key Responsibilities:- Market Liaison & Communication – Act as the main point of contact for markets, participating in weekly calls to listen to concerns, provide guidance, and capture feedback.
- Issue Escalation & Feedback Loop – Ensure that market-reported issues and challenges are systematically escalated to the appropriate product and technical teams, providing structured feedback for continuous improvement.
- Advice & Best Practices – Guide markets on the optimal use of JTI's data and analytics platforms, helping them resolve challenges and adopt best practices.
- Cross-Team Coordination – Facilitate communication between markets, product teams, and technical teams, ensuring transparency, alignment, and efficient problem-solving.
- Service Metrics & Reporting – Develop and maintain monthly dashboards to track market engagement metrics, issue resolution timelines, and recurring themes in market concerns.
- Knowledge Sharing & Adoption Enhancement – Promote knowledge-sharing across markets by documenting common challenges, solutions, and best practices, helping drive broader adoption and efficiency in data-related operations.
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