Chief Enterprise Architect for CX Transformation

2 dni temu


Warszawa, Mazovia, Polska NTT Pełny etat
About NTT DATA

NTT DATA is a leading global technology services company, trusted by 75% of the Fortune Global 100. We help organizations innovate, optimize, and transform for long-term success.

Role Overview

We are seeking a seasoned Senior Solutions Architect to join our CX DreamTeam at NTT DATA Poland. As a key member of our team, you will collaborate with experts from various disciplines to execute CX strategy, consult with clients, and design transformative solutions addressing client needs within the Genesys Cloud CX ecosystem.

Key Responsibilities
  • Develops solution architectures: Contributes to designing solutions in specific business, infrastructure, or functional areas.
  • Evaluates architectures: Identifies and compares alternative approaches, considering cost, performance, and scalability trade-offs.
  • Creates solution specifications: Produces detailed specifications for cloud-based or on-premises components, tiers, and interfaces, using selected services and products.
  • Supports project execution: Prepares technical plans and applies design principles that comply with enterprise and solution architecture standards, supporting change programs or projects.
  • Manages client requirements: Takes responsibility for understanding client needs, gathering data, delivering analysis, and resolving problems.
  • Tracks technology trends: Monitors the external environment to stay informed about emerging technologies.
  • Communicates knowledge: Creates reports and technology roadmaps, sharing knowledge and insights with others.
Requirements
  • Strong experience in technical, IT, or operations within a large-scale (preferably multinational) technology services environment, particularly in software development, application support, and infrastructure support.
  • Project or program management experience (preferred but not essential).
  • Excellent communication skills, both verbal and written.
  • Solid understanding of multi-vendor service integrations, cross-functional software, operating systems (OSes), and infrastructure designs.
Benefits

We offer a competitive salary, estimated around $120,000 per year, plus benefits, including hybrid working arrangements, professional growth opportunities, and a chance to work with a diverse global team.

Why Join Us?

At NTT DATA, we value diversity and inclusion. We are an Equal Opportunity Employer, committed to providing an environment free of unfair discrimination and harassment. Join our growing global team and accelerate your career with us.



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