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Customer Service Specialist
1 tydzień temu
Job Title:
Customer Service Specialist
About the Role
We are seeking a highly skilled Customer Service Specialist to join our team at Gdziepracujemy. As a key member of our customer-facing department, you will be responsible for providing exceptional support to our clients via phone, email, and other communication channels.
Your Key Responsibilities:
- Provide timely and effective solutions to customer inquiries and concerns.
- Deliver technical support, including internet speed tests, troubleshooting, and router installations.
- Assist with contract and billing inquiries, ensuring thorough and efficient resolution.
- Promote and sell additional products, such as mobile contracts, after resolving service issues.
Requirements:
- Fluency in German (min. C1 level)
- Excellent communication skills
- Administrative and technical knowledge
- Service-oriented thinking with focus on customer experience
What We Offer:
- Fully remote position
- Salary: 7000 PLN/monthly + sales commission
- Diverse work environment that broadens your horizons
- Equal opportunities for all
- Private medical care, life insurance
Language Requirements:
English, German (Required)
Time Type:
