Technical Operations Specialist
7 dni temu
About Dun & Bradstreet, Inc.
Dun & Bradstreet, Inc. is a global leader in providing data and analytics solutions to businesses. Our team of experts combines local knowledge with global insights to help clients make informed decisions.
Why Work at Dun & Bradstreet?
We're a dynamic organization that values collaboration, innovation, and customer satisfaction. If you're passionate about delivering exceptional service and working in a fast-paced environment, we'd love to hear from you.
Job Summary:
- We're seeking a skilled Technical Operations Specialist to join our team, focusing on incident resolution and proactive monitoring of applications.
- You'll work closely with peers, application support teams, engineering teams, and infrastructure NOC to ensure seamless service delivery.
- Your expertise will be crucial in identifying and resolving issues promptly, minimizing downtime, and maintaining high service standards.
Key Responsibilities:
- Proactive Monitoring: Continuously monitor application alerts and events to prevent or minimize service disruptions.
- Incident Management: Follow established ITIL processes to identify, escalate, and resolve incidents efficiently, ensuring prompt communication with stakeholders.
- Collaboration and Communication: Work effectively with cross-functional teams to troubleshoot and resolve complex issues, documenting progress and root cause analysis.
- Process Improvement: Contribute to ongoing process improvements, suggesting innovative solutions to enhance service quality and efficiency.
Requirements:
- Bachelor's degree in Computer Science or related field, with 2-4 years of relevant industry experience.
- Familiarity with Windows OS, Linux, HP UX, and Big IP Load Balancers.
- Strong understanding of application fundamentals, operations procedures, and security principles.
- Excellent communication and problem-solving skills, with the ability to multitask and prioritize tasks effectively.
- Experience with system monitoring and automation tools is a plus.
What We Offer:
- A dynamic work environment that fosters growth and innovation.
- Opportunities for professional development and career advancement.
- A collaborative team culture that values diversity and inclusion.
- A competitive compensation package and benefits program.
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