Technical Operations Specialist

7 dni temu


Warszawa, Mazovia, Polska Dun & Bradstreet, Inc. Pełny etat

About Dun & Bradstreet, Inc.

Dun & Bradstreet, Inc. is a global leader in providing data and analytics solutions to businesses. Our team of experts combines local knowledge with global insights to help clients make informed decisions.

Why Work at Dun & Bradstreet?

We're a dynamic organization that values collaboration, innovation, and customer satisfaction. If you're passionate about delivering exceptional service and working in a fast-paced environment, we'd love to hear from you.

Job Summary:

  • We're seeking a skilled Technical Operations Specialist to join our team, focusing on incident resolution and proactive monitoring of applications.
  • You'll work closely with peers, application support teams, engineering teams, and infrastructure NOC to ensure seamless service delivery.
  • Your expertise will be crucial in identifying and resolving issues promptly, minimizing downtime, and maintaining high service standards.

Key Responsibilities:

  1. Proactive Monitoring: Continuously monitor application alerts and events to prevent or minimize service disruptions.
  2. Incident Management: Follow established ITIL processes to identify, escalate, and resolve incidents efficiently, ensuring prompt communication with stakeholders.
  3. Collaboration and Communication: Work effectively with cross-functional teams to troubleshoot and resolve complex issues, documenting progress and root cause analysis.
  4. Process Improvement: Contribute to ongoing process improvements, suggesting innovative solutions to enhance service quality and efficiency.

Requirements:

  • Bachelor's degree in Computer Science or related field, with 2-4 years of relevant industry experience.
  • Familiarity with Windows OS, Linux, HP UX, and Big IP Load Balancers.
  • Strong understanding of application fundamentals, operations procedures, and security principles.
  • Excellent communication and problem-solving skills, with the ability to multitask and prioritize tasks effectively.
  • Experience with system monitoring and automation tools is a plus.

What We Offer:

  • A dynamic work environment that fosters growth and innovation.
  • Opportunities for professional development and career advancement.
  • A collaborative team culture that values diversity and inclusion.
  • A competitive compensation package and benefits program.


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