French Speaking Customer Service Leader
2 tygodni temu
We are seeking an experienced and skilled French Speaking Customer Service Leader to join our team at BrainRocket. As a key member of our customer support department, you will be responsible for leading a team of customer support agents in delivering exceptional service to our valued customers.
About the RoleThis is a mid-senior level full-time position that requires a strong understanding of customer support processes and workflows. The ideal candidate will have experience managing CS agents handling chats and emails, as well as excellent communication and troubleshooting skills.
Main Responsibilities- Lead and inspire a team of 20+ employees, creating a positive and collaborative atmosphere.
- Conduct training and development sessions to help your team thrive.
- Handle escalated complaints with professionalism and care.
- Monitor performance and provide constructive feedback for improvement.
- Ensure smooth operation of customer support workflows (ticket management, live chat, email, and phone support).
- Maintain quality assurance processes to uphold the highest service standards.
- Drive improvements in key performance indicators (Customer Satisfaction, response times).
- Suggest and execute solutions to help the CS department achieve quarterly targets.
- Collaborate internally and externally to resolve issues efficiently.
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