IT Support + French @

7 dni temu


Warszawa, Mazovia, Polska Link Group Pełny etat
As a Technical Support Agent, you will provide assistance to French-speaking customers regarding helpdesk queries, software installation, equipment configuration, and troubleshooting. Your goal will be to identify issues, research solutions, and guide clients through corrective steps.

Soft Skills:

- Excellent communication skills (written & verbal).
- Strong customer service skills and problem-solving ability.
- Quick learning ability and adaptability to new technologies.
- Willingness to work in a 24/7 shift environment.

Technical Skills:

- Basic IT knowledge and readiness to learn new technologies.
- Good understanding of Windows OS, MS Office, web browsers, antivirus, and firewall software.
- Familiarity with PC hardware troubleshooting.
- ITIL knowledge (nice to have).

Language Skills:

- French – B2
- English – B2/C1

As a Technical Support Agent, you will provide assistance to French-speaking customers regarding helpdesk queries, software installation, equipment configuration, and troubleshooting. Your goal will be to identify issues, research solutions, and guide clients through corrective steps.

,[Diagnosing and resolving hardware/software/network issues via phone., Routing complex problems to the internal support team., Coordinating with vendors and internal support staff to resolve technical issues., Managing user access across different systems., Documenting and tracking issues in a Call Tracking System.] Requirements: Communication skills, Customer Service, Problem-solving skills, Quick learn, Windows OS, MS Office, Firewall, Antivirus, Web browsers, PC Hardware troubleshooting, ITIL
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