IT Service Desk Agent with French

4 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

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IT Service Desk Agent with French, Warsaw

Client: FRISTA

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: 3e314fbf0b27

Job Views: 3

Posted: 28.03.2025

Expiry Date: 12.05.2025

Job Description:

Your responsibilities:

  • Receiving and logging user support requests
  • Diagnosing and resolving technical issues related to software, hardware, and networks
  • Supporting cash registers, payment terminals, and POS systems, including the GK system
  • Escalating more complex issues to the appropriate support teams
  • Monitoring and updating ticket statuses in the IT service management system
  • Assisting users with applications and IT systems
  • Creating and updating technical documentation and user guides

Our requirements:

  • Fluency in French (C1 level)
  • Fluency in English (B2 level)
  • At least 2 years of experience in a similar role
  • Knowledge of Windows and macOS operating systems
  • Basic understanding of computer networks and protocols
  • Experience in supporting cash registers, payment terminals, and POS systems (including the GK system)
  • Strong teamwork and problem-solving skills
  • Ability to work under pressure in a dynamic environment

What do we offer?

  • The opportunity to gain experience in international structures, working with everyday use of foreign languages
  • A full-time position in hybrid or remote (3 days in the office in the center of Warsaw)
  • Comprehensive onboarding: 2 days on-site in Warsaw, followed by a one-week introduction in Switzerland
  • Multisport card and Private Medical Care (Luxmed), additionally, you can buy Private Hospital Insurance
  • An extra day of leave to celebrate your birthday
  • Employee Referral Program
  • No Dress Code
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