IT Service Desk Agent with French
4 dni temu
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IT Service Desk Agent with French, WarsawClient: FRISTA
Location: Warsaw, Poland
Job Category: Other
EU work permit required: Yes
Job Reference: 3e314fbf0b27
Job Views: 3
Posted: 28.03.2025
Expiry Date: 12.05.2025
Job Description:Your responsibilities:
- Receiving and logging user support requests
- Diagnosing and resolving technical issues related to software, hardware, and networks
- Supporting cash registers, payment terminals, and POS systems, including the GK system
- Escalating more complex issues to the appropriate support teams
- Monitoring and updating ticket statuses in the IT service management system
- Assisting users with applications and IT systems
- Creating and updating technical documentation and user guides
Our requirements:
- Fluency in French (C1 level)
- Fluency in English (B2 level)
- At least 2 years of experience in a similar role
- Knowledge of Windows and macOS operating systems
- Basic understanding of computer networks and protocols
- Experience in supporting cash registers, payment terminals, and POS systems (including the GK system)
- Strong teamwork and problem-solving skills
- Ability to work under pressure in a dynamic environment
What do we offer?
- The opportunity to gain experience in international structures, working with everyday use of foreign languages
- A full-time position in hybrid or remote (3 days in the office in the center of Warsaw)
- Comprehensive onboarding: 2 days on-site in Warsaw, followed by a one-week introduction in Switzerland
- Multisport card and Private Medical Care (Luxmed), additionally, you can buy Private Hospital Insurance
- An extra day of leave to celebrate your birthday
- Employee Referral Program
- No Dress Code
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