Global Service Desk Agent

2 tygodni temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

Social network you want to login/join with:

Global Service Desk Agent - Dutch Speaker, WarsawClient:

Equinix

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

569b0ae7e8ff

Job Views:

6

Posted:

15.03.2025

Expiry Date:

29.04.2025

Job Description:

Who are we?

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

An exciting opportunity to join our Global Service Desk team We're looking for someone who can speak and write in fluent Dutch, English (and/or German) to join the team providing tier two (more complex) support on customer requests, inquiries, and/or questions through email, phone, or live chat In this role, you will be taking care of a variety of challenges and from your direct contribution assist our customers so they can continue their day-to-day business.

When joining our team be prepared to learn a lot, laugh a lot but most of all be included in our Equinix family. Our Service Desk is an environment which is constantly changing and where you really can make a difference. Our atmosphere is welcoming, and your colleagues are driven and involved. Equinix is a company where there is room for personal development and where improvement proposals are highly appreciated. If you are someone who is looking for their next challenge, eager to learn, open to shift work, has an eye for detail and with solid experience in customer support APPLY to join us

Responsibilities

  1. Provides tier two (more complex) support on customer requests, inquiries, and/or questions through email, phone, or live chat; troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company.
  2. May also have involvement in escalation support at the tier 1 and 2 levels.
  3. Handles more complex issues and customers.
  4. May handle some specialized functions such as 1st level billing support, portal onboarding and simple GAM requests.
  5. May provide support in 1 or more languages.
  6. Works on tasks outside of the queue as assigned by management.

Process (Improvement/ Development/ Management/ Documentation)

  1. Consumers of process documentation.
  2. Identifies and recommends modifications to current process and procedures.
  3. May log incidents related to production bugs.
  4. May track to resolution and follow up on incident.

Business Systems

  1. Develops knowledge of and learns business systems (e.g., Siebel, CSC, ECP) within the GSD.
  2. Provides suggestions for improvement and helps with the coaching/development of GSD agents.

Training

  1. Assists with post training support of new hires.
  2. Provides side by side mentoring to peers and less senior agents.

Qualifications and Skills

  1. Fluent Written and Verbal in Dutch or German, as well as English.
  2. Proven years experience in senior customer support/service role.
  3. Bachelor's degree preferred.

Our offer

  1. Employment in a stable company with an established position in the market.
  2. Possibility to work within fast growing world's 500 Fortune digital infrastructure company.
  3. Challenging job in a dynamic, professional, international and multicultural environment.
  4. Possibility to participate in company sponsored trainings package.
  5. Employee Assistance Program – access to free counselling, legal and financial consultations and crisis intervention.
  6. Paid employee referral program.
  7. Opportunity to work in supportive, inclusive environment with People-Centric Culture.
  8. Competitive salary and yearly bonus as well as a well-defined career path shaped to the individual's career focus & priorities.
  9. Attractive benefits package.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

#J-18808-Ljbffr

  • IT Service Desk Agent

    4 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job Summary:We are seeking a highly skilled and customer-focused IT Service Desk Agent to join our team. The successful candidate will be responsible for providing top-notch technical support and service desk functions to our IT services customers.Duties and Responsibilities:Respond to customer inquiries and provide technical assistance via multiple...

  • IT Service Desk Agent

    6 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job OverviewTN Poland is looking for an experienced IT Service Desk Agent to join our team in Warsaw. As a key member of our IT department, you will provide exceptional customer service and technical support to our clients.About the PositionProcess service tickets and assign them to appropriate resources as necessary.Maintain ownership of service tickets...

  • Service Desk Agent

    2 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Client:Location:Job Category:OtherEU work permit required:YesJob Reference:0c9282e19d33Job Views:2Posted:26.03.2025Expiry Date:10.05.2025Job Description:The Service Desk Agent is responsible for managing the first level of support at the IT Service Desk. They ensure that first-level support activities follow agreed...

  • Global Service Desk Agent

    2 tygodni temu

    Warszawa, Mazovia, Polska Equinix, Inc. Pełny etat

    Who are we? Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...

  • Global Service Desk Agent

    2 tygodni temu

    Warszawa, Mazovia, Polska Equinix, Inc. Pełny etat

    Who are we? Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...

  • Global Service Desk Agent

    1 tydzień temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Global Service Desk Agent - German Speaker, WarsawClient: EquinixLocation: Warsaw, PolandJob Category: OtherEU work permit required: YesJob Reference:787842623fa5Job Views:3Posted:02.04.2025Expiry Date:17.05.2025Job Description:Who are we?Equinix is the world's digital infrastructure company, operating over 250 data...

  • IT Help Desk Agent with Fluency in German

    4 dni temu

    Warszawa, Mazovia, Polska L.M. GROUP POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

    Job Title: IT Help Desk Agent with Fluency in GermanL.M. GROUP POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ is looking for a highly skilled IT Help Desk Agent with fluency in German to join our team. The successful candidate will be responsible for providing exceptional customer service and resolving technical issues.Key Responsibilities:Respond to...

  • Technical Service Desk Agent

    24 godzin temu

    Warszawa, Mazovia, Polska Dun & Bradstreet, Inc. Pełny etat

    Dun & Bradstreet ECC Operations Job DescriptionAs an IT Support Specialist, you will be responsible for monitoring, incident handling, escalations, and service restorations for our global production applications. You will work closely with cross-functional teams to ensure our systems run smoothly and efficiently.Responsibilities:Proactively monitor...

  • Global Service Desk Associate

    1 tydzień temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job DescriptionAn exciting opportunity has arisen for a talented individual to join our Global Service Desk team.We are seeking someone who can speak and write in fluent Dutch, English (and/or German) to provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.This role involves taking care of a variety of...

  • IT Service Desk Representative

    4 dni temu

    Warszawa, Mazovia, Polska Link Group Pełny etat

    We are looking for an IT Service Desk Representative to join our team at Link Group. As a Technical Support Agent, you will be responsible for providing technical support to our German-speaking customers, configuring equipment, and performing maintenance tasks.Key Skills and Qualifications:Excellent technical knowledge and problem-solving skills,Ability to...

  • Service Desk Operator

    3 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth. THE RICOH WAY is our global corporate philosophy and it provides...

  • IT Service Desk Agent with French

    2 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:IT Service Desk Agent with French, WarsawClient: FRISTALocation: Warsaw, PolandJob Category: OtherEU work permit required: YesJob Reference: 3e314fbf0b27Job Views: 3Posted: 28.03.2025Expiry Date: 12.05.2025Job Description:Your responsibilities:Receiving and logging user support requestsDiagnosing and resolving...

  • Multilingual Help Desk Agent

    1 tydzień temu

    Warszawa, Mazovia, Polska Link Group Pełny etat

    Link Group is seeking a highly motivated and organized Multilingual Help Desk Agent to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our French-speaking customers via phone, email, or other communication channels.Your primary objective will be to provide timely and effective resolutions to...

  • Global HR Service Center Agent

    1 tydzień temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    We are looking for a highly skilled and motivated individual to fill the role of Global HR Service Center Agent.The successful candidate will act as an HR guide for Alcon associates and managers across countries & languages, assisting them with all HR employee life cycle events, including clarification of Alcon policies and procedures, HR administration,...

  • Help Desk Technician

    2 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Role OverviewThe Service Desk Agent is responsible for managing customer interactions, troubleshooting technical issues, and escalating complex problems to senior technicians.This involves:Providing exceptional customer service by responding to customer inquiries promptly and accurately.Troubleshooting technical issues using logical reasoning and diagnostic...

  • Global Service Desk Agent

    11 godzin temu

    Warszawa, Mazovia, Polska Equinix Pełny etat

    ResponsibilitiesProvide tier two (more complex) support on customer requests, inquiries, and/or questions through email, phone, or live chat;Troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company;Work on tasks outside of the queue as assigned by management;Develop knowledge of and learn business...

  • HR Service Desk Team Leader

    8 minut temu

    Warszawa, Mazovia, Polska Dla Piper GSC Poland Sp. z o.o. Pełny etat

    HR Service Desk Team LeaderYour responsibilitiesInternational HR Service Desk team, based in the Global Service Centre in Warsaw, Poland, is responsible for being the first point of contact for all Partners and Employees. The team handles HR inquiries and requests through various customer channels, including email and the employee portal.In this role, you...

  • First-Level Support Agent

    2 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Key ResponsibilitiesThe Service Desk Agent is responsible for delivering exceptional customer service by providing timely and accurate responses to customer inquiries.This involves:Responding to customer requests in a professional and courteous manner.Resolving customer issues through troubleshooting, diagnosis, and repair.Escalating complex problems to...

  • Customer Service Liaison

    4 dni temu

    Warszawa, Mazovia, Polska Indus Hospitality Group Pełny etat

    About the Role">As a Front Desk Agent with Indus Hospitality Group, you will play a vital role in ensuring our guests have an exceptional stay with us. Your responsibilities will include:">">Welcoming guests and registering them into our system.">Answering phone calls and responding to guest inquiries in a professional and courteous manner.">Processing...

  • Service Desk Resolution Expert

    5 dni temu

    Warszawa, Mazovia, Polska TransPerfect Pełny etat

    We are seeking a highly organized and detail-oriented Service Desk Resolution Expert to join our team. In this role, you will be responsible for managing service desk escalations, working with Solutions Engineers across multiple regions, and providing updates to Operations Managers.Responsibilities:Manage SLAs for Engineering TeamsAnalyze and Manage...