Global Service Desk Agent

1 tydzień temu


Warszawa, Mazovia, Polska Equinix Pełny etat
Responsibilities
  • Provide tier two (more complex) support on customer requests, inquiries, and/or questions through email, phone, or live chat;
  • Troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company;
  • Work on tasks outside of the queue as assigned by management;
  • Develop knowledge of and learn business systems (e.g., Siebel, CSC, ECP) within the GSD;

As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues, and contributing to the growth and success of the organization.


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