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CX Strategy Manager

7 dni temu

Kraków, Lesser Poland TN Poland Pełny etat
About the Role

We're seeking an exceptional individual to join our team as a Customer Experience Manager. In this role, you'll be responsible for driving the successful adoption and utilization of Cisco technologies and services within our customer organizations.

Your key responsibilities will include:

  • Developing and implementing technical adoption plans and end-to-end customer plans in partnership with CSS, aligning with customer goals.
  • Building and maintaining strong executive and technical relationships with customers, understanding their business challenges and objectives.
  • Owning financials, including services revenue and margin, and making strategic financial decisions.

Key Qualifications

To be successful in this role, you'll need:

  • A strong background in customer success and technology adoption.
  • Excellent communication and relationship-building skills.
  • The ability to handle financials and make strategic investment decisions.
  • Expertise in driving software and service adoption, mitigating renewal risks, and improving customer dedication.