IT Service Delivery Expert

4 dni temu


Kraków, Lesser Poland HCLTech Pełny etat
Job Summary
We are seeking a skilled IT Service Delivery Expert to join our team at HCLTech. As an IT Service Delivery Expert, you will be responsible for providing technical support and delivery services to our customers, ensuring that their queries are resolved efficiently and effectively.

Responsibilities include:
• Providing technical support to customers via phone, email, or chat
• Troubleshooting complex technical issues and resolving them in a timely manner
• Collaborating with cross-functional teams to resolve customer issues
• Maintaining accurate records of customer interactions and issues

Requirements
To succeed in this role, you must have excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and the ability to work effectively in a fast-paced environment. You should also have ITIL knowledge and be proficient in multiple software applications. Language proficiency in English (minimum B1+) and GERMAN at a minimum B2 level is required.

Our Mission
We are committed to delivering exceptional customer experiences through innovative technology solutions and expert technical support. Our mission is to empower our customers to achieve their goals by providing them with the right tools, training, and support. If you share our vision and values, we encourage you to apply for this exciting opportunity.

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