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Veeva Systems, Inc. is seeking a Drug Safety and Pharmacovigilance consultant to join the Professional Services team and support our Vault Safety solution after implementation.
As a Consultant, you will actively collaborate across Veeva, contributing ideas, enhancing our delivery model, and working closely with our product management team to meet the evolving needs of the industry.
This is a remote, full-time role with Veeva with occasional travel to the Veeva site. Qualified candidates must be legally authorized to be employed in Europe.
- Analyze customer requirements and support solution design and architecture of life sciences customers in Vault Safety
- Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality
- Work with customers and contribute to system design workstreams (e.g., requirements gathering, configuration, validation, migration, integration, training)
- Troubleshoot issues and perform configuration changes in the system
- Define the customer's business deployment plans, key performance indicators, and post-live governance
- Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs
- Drive change management methodology at our customers switching from on-premise to SaaS solutions
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