Enterprise Software Support Expert

4 dni temu


Gdańsk, Polska iTeamly Pełny etat

About iTeamly

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  • We are a dynamic and innovative company that provides expert services in IT service management.
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Our Mission

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  • To deliver exceptional technical support and optimize enterprise software performance for our clients.
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The Role

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  • We are seeking an experienced Enterprise Software Support Expert to join our team.
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About the Job

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  • This is a remote work opportunity with flexible hours that fit your lifestyle.
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Key Responsibilities:

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  • Provide advanced technical support for enterprise software at second and third levels.
  • Administer and configure software for optimal performance in cloud and on-premise environments.
  • Resolve software, operating system, database, and network errors promptly.
  • Maintain strong customer relationships through clear updates and effective issue management.
  • Ensure SLA compliance and address performance issues to maintain high product availability.
  • Collaborate with internal teams to tackle complex challenges.
  • Share feedback to enhance products and improve processes.
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Your Qualifications:

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  • Strong knowledge of enterprise software, with familiarity in ECM, DMS, BPM, or related fields.
  • Familiarity with databases, networks, and web-based applications.
  • Excellent problem-solving skills and a proactive, creative approach to issue resolution.
  • Strong customer service mindset with the ability to communicate professionally and effectively.
  • Experience in documenting incidents and maintaining accurate ticket information.
  • Enthusiasm for continuous learning and collaboration in a team-driven environment.
  • Proficiency in English, both written and spoken.
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What We Offer:

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  • A competitive salary of $85,000 - $110,000 per year, depending on experience.
  • Remote work with flexible hours that fit your lifestyle.
  • Regular team-building events with colleagues from around the world to foster relationships.
  • Access to training and development programs that support your professional growth.
  • An attractive benefits package, including a Multisport card and private medical care.
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iTeamly Values:

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  • We value teamwork, innovation, and continuous improvement.
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Contact Information:

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Please submit your application through our website.



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