Triage Analyst for Medical Devices

2 dni temu


Warszawa, Mazovia, Polska Genpact Pełny etat
About Us

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Job Description

We are seeking a highly skilled Triage Analyst for Medical Devices to join our global complaint handling team. The ideal candidate will have a strong background in medical devices and excellent communication skills.

Responsibilities
  1. The Triage Analyst for Medical Devices will be responsible for evaluating customer inquiries and determining whether they meet the definition of a medical device complaint.
  2. This role involves performing day-to-day tasks to update information from source systems in English into the Global Complaint Handling System (GCHS).
  3. The successful candidate will contribute towards data surveillance and complaint evaluation activities involved in the triage process.
Requirements
  • Bachelor of Science degree with a minimum years of experience in supporting customer service or support operations.
  • 3 years of experience in healthcare domain will be a great advantage.
  • Local language of the hired position and English skills to be at C1/C2 levels in Written, Reading, Speaking & Listening.


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