Action Coordinator

We're looking for a highly skilled Action Coordinator to join our dynamic team in Ghent, Belgium. As a key member of our international client's team, you'll play a pivotal role in ensuring customers receive unparalleled support during breakdown situations, building lasting satisfaction with our brand.

This is a hybrid role with an onsite component in Ghent, Belgium. We offer a stimulating work environment that values diversity and fosters a sense of family among colleagues.

• Act as the primary liaison between customers, drivers, and dealers to resolve breakdown issues and facilitate vehicle uptime.
• Manage breakdown cases across Europe, communicating fluently in the customer's native language and navigating designated systems for essential information.
• Prioritize customer needs and adhere to established breakdown processes with meticulous attention to detail.
• Demonstrate exceptional communication skills and a customer-centric approach in all interactions.
• Foster a positive, proactive attitude, continually striving to exceed expectations and contribute to team success.
• Embrace a culture of continuous learning, supporting team development and sharing knowledge.
• Maintain flexibility to work within a rotational shift system.

• A customer-centric mindset with a positive outlook and strong communication abilities.
• Motivated to excel and eager to contribute to a collaborative team environment.
• For this position, one (either number 1 or number 2) of the following language combinations is required:

  1.Highly proficient in English with at least two of the following languages: Polish, Czech, Lithuanian, German. Other Eastern European languages are considered a plus

  2. Highly proficient in English with the knowledge of French, German and Dutch(all four languages)

• Willingness to adapt to a flexible shift schedule.

• 1-month accommodation is offered by the company as a relocation assistance for those moving from outside of Belgium.
• Competitive salary with additional benefits such as meal vouchers, transportation assistance, and shift allowances.
• Access to well-being services to support overall health and wellness.
• On-site dining facilities for convenience.
• Opportunities for career advancement within an international organization.
• Emphasis on work-life balance in a supportive environment.
• 10 public holidays, 20 days of legal leave.
• Hybrid working mode on initial onsite training period completion.

We're committed to creating a diverse and inclusive workplace. If you're passionate about delivering exceptional customer support and have a strong work ethic, we'd love to hear from you. Please apply with your resume and a covering letter outlining your experience and qualifications.