Technical Support Manager with French Language Skills

3 dni temu


Katowice, Silesia, Polska Cyclad Pełny etat
Cyclad Job Description - Technical Support Manager

We are looking for a highly skilled Technical Support Manager to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues.

About the Role

This role is a hybrid position that requires occasional work from the office. The primary responsibility is to provide technical support to internal stakeholders and external customers.

Key Responsibilities
  1. Analyze and resolve technical issues related to Windows 10, Virtual machines, and Client workstations.
  2. Handle telephone calls from technical teams and track, chase, and control tickets.
  3. Create and manage user and administrator accounts in the Active Directory console.
Requirements
  • 3+ years of experience in a similar role managing workplace technology and end-user environments.
  • Fluent verbal and written French language skills.
  • Familiarity with VMware vSphere environment.


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