Technical Support Specialist with German

7 dni temu


Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

About the Role:

We are seeking a skilled Technical Support Specialist to join our team in EMEA. As a key member of our support organization, you will be responsible for managing projects related to software malfunctions and user-experience issues for business customers.

Your Responsibilities:

  1. Manage multiple projects simultaneously, ensuring timely resolution of customer issues
  2. Provide expert technical support to customers via various communication channels
  3. Evaluate and escalate complex issues to software development teams as needed
  4. Develop and maintain strong relationships with internal stakeholders and customers
  5. Stay up-to-date with the latest software technologies and developments in the industry

Requirements:

  • Bachelor's degree in Computer Science or a related field
  • 2-4 years of experience in technical support or a related field
  • Fluency in German and English; proficiency in Polish is highly desirable
  • Strong analytical and problem-solving skills, with excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment and prioritize tasks efficiently


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