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Technical Account Associate
1 tydzień temu
We're looking for a highly skilled and motivated Technical Account Associate to join our team at Insightsoftware.
This role will involve working closely with our customers to understand their technical requirements and providing them with tailored solutions to meet those needs.
As a Technical Account Associate, you will be responsible for managing customer relationships, resolving technical issues, and ensuring customer satisfaction.
About the Role:
- Work within our internal CRM system to handle customer success cases in a timely and professional manner.
- Collaborate with sales, product, accounting and other internal teams to find answers as needed to solve customer issues.
- Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract.
Requirements:
- Fluent in German and English. French is advantageous.
- Experience, or the equivalent training/degree, working in customer support, billing support, or customer success – ideally at a software company.
- Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
- High level of attention to detail with the ability to handle a variety of tasks and projects at once.
- Exceptional verbal and written communication skills.
