IT Support Professional
6 dni temu
At TN Poland, we are seeking a highly skilled IT Support Professional to join our Application Support 24/7 managed service team as an Application Specialist. This role is a fantastic opportunity for someone who enjoys working with technology and wants to make a real impact in the company.
About the Role:This full-time position requires you to assume full responsibility for all activities of Application Support Specialist within our Application Support 24/7 managed service team. You will collaborate closely with other team members located in different countries to support internal users globally.
Key Responsibilities:- Resolve tickets raised by users of supported applications in accordance with SOPs and within agreed SLA.
- Troubleshoot and provide suitable workarounds if a solution is not available.
- Participate in root cause analysis.
We are looking for candidates with:
- 2+ years of Second Line IT Support experience.
- Knowledge of ITIL principles and basic service management procedures.
- Basic SQL, XML, Web Service, MS Excel knowledge.
- Excellent communication skills in written and oral English.
- Strong troubleshooting and problem-solving skills.
- Capability of reading application log files.
- Able to work under pressure and within time constraints.
- Willingness to work full time from Monday to Sunday within regular hours (8:00-18:00).
- Experience in working in a global environment.
- Experience in working with business customers.
- Experience in working with ITSM tools (ServiceNow).
- Experience in working with Confluence / JIRA.
- Professional development opportunities.
- Flexible work mode for candidates from outside of Warsaw.
- Work-life balance.
- Medical healthcare package.
- Sport card.
- Life insurance.
- Holiday bonus.
- Pension program (PPE).
- Annual bonus.
- Language courses.
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