IT Support Professional

6 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

At TN Poland, we are seeking a highly skilled IT Support Professional to join our Application Support 24/7 managed service team as an Application Specialist. This role is a fantastic opportunity for someone who enjoys working with technology and wants to make a real impact in the company.

About the Role:

This full-time position requires you to assume full responsibility for all activities of Application Support Specialist within our Application Support 24/7 managed service team. You will collaborate closely with other team members located in different countries to support internal users globally.

Key Responsibilities:
  • Resolve tickets raised by users of supported applications in accordance with SOPs and within agreed SLA.
  • Troubleshoot and provide suitable workarounds if a solution is not available.
  • Participate in root cause analysis.
Requirements:

We are looking for candidates with:

  • 2+ years of Second Line IT Support experience.
  • Knowledge of ITIL principles and basic service management procedures.
  • Basic SQL, XML, Web Service, MS Excel knowledge.
  • Excellent communication skills in written and oral English.
  • Strong troubleshooting and problem-solving skills.
  • Capability of reading application log files.
  • Able to work under pressure and within time constraints.
  • Willingness to work full time from Monday to Sunday within regular hours (8:00-18:00).
Good to Have:
  • Experience in working in a global environment.
  • Experience in working with business customers.
  • Experience in working with ITSM tools (ServiceNow).
  • Experience in working with Confluence / JIRA.
What We Offer:
  • Professional development opportunities.
  • Flexible work mode for candidates from outside of Warsaw.
  • Work-life balance.
  • Medical healthcare package.
  • Sport card.
  • Life insurance.
  • Holiday bonus.
  • Pension program (PPE).
  • Annual bonus.
  • Language courses.


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