Product Support Specialist

7 dni temu


Warszawa, Mazovia, Polska City of Shakopee, MN Pełny etat
Product Support Specialist

In the City of Shakopee, MN, we are seeking a Product Support Specialist to join our team. This role involves providing technical support to customers worldwide and assisting the engineering team in designing and implementing infrastructure for our software.

Main Responsibilities:

  • Offer exceptional customer support by addressing their inquiries and resolving technical issues related to our vibration analysis product.
  • Collaborate with the engineering team to develop and deploy innovative solutions that meet customer needs.
  • Support the deployment of products across various industries and regions, ensuring seamless integration and effective communication.
  • Maintain up-to-date knowledge about product features and technical details through collaboration with the development and test teams.
  • Enhance the quality of technical documentation by working closely with the technical writer.
  • Develop proof-of-concept systems to demonstrate product capabilities and facilitate customer understanding.
  • Conduct thorough error reporting and prepare detailed reports on work performed.
  • Provide assistance to colleagues as needed to achieve shared goals and promote continuous learning.

Requirements:

  • Excellent technical skills, including Windows Server administration, IP network principles, database management, and MS Office applications.
  • Bachelor's degree in an engineering field, or equivalent experience.
  • Minimum 3 years of experience in product engineering or product support, preferably in an engineering company.
  • Strong communication and interpersonal skills, with fluency in English (C1) and Polish (B2).
  • Motivation to contribute to products that enhance global sustainability.
  • Experience working in Agile Scrum Teams is highly desirable.
  • Ability to adapt to non-standard working hours to support international teams.


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