Technical Assistance Professional

4 dni temu


Gdańsk, Pomerania, Polska Thales Group Pełny etat

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.

IS Support Engineer provides high quality and responsive application support to all the company end users worldwide. Primarily, the role will be responsible for supporting Jira and Confluence users, but it can be extended to a wide range of internal business applications used within Thales.

This role involves detailed incident analysis and providing appropriate solutions. If an immediate solution is not possible, the role manages the routing of tickets to other support groups to ensure all issues are solved in a proper manner.

Our Requirements:

  • To succeed at this job, you should have IS or IT support experience.
  • We are looking for someone with a strong understanding of Jira and Confluence.
  • If you additionally are familiar with supporting other business or RnD applications, it will be an advantage.
  • We would like someone to join our team who is customer and business oriented. Someone who has good analytical skills to resolve problems and determine appropriate solutions.
  • Good oral and written communication skills and fluency in English are essential in this role.
  • Also, good teamwork and networking skills would be useful.


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