E-commerce Operations Manager
2 tygodni temu
**Job Overview:**
We are a provider of cloud data processing services, operating at the forefront of the European space industry, climate research, and science. Our clients include leading companies and scientific institutions in Europe, who rely on us to store and process large data sets.
Our ideal candidate will be responsible for managing our online sales platforms, driving traffic to our website, and improving the user experience. This involves analyzing data and implementing marketing strategies to achieve business growth and revenue targets.
Responsibilities:
- Manage and maintain our e-commerce platform, ensuring seamless functionality and a user-friendly experience.
- Develop and execute online sales and marketing campaigns, working closely with our marketing communication team.
- Analyze site performance and customer behavior using analytics tools, identifying opportunities for growth.
- Oversee the customer journey to ensure satisfaction and loyalty, addressing customer inquiries and concerns.
- Manage cross-functional teams, including content creators, external developers, and customer support representatives.
Skills and Qualifications:
- Proven experience in e-commerce management or digital marketing, ideally in a cloud computing and/or geospatial organization;
- Data-driven mindset with strong analytical skills;
- Understanding of UX/UI design principles;
- Excellent project management and communication abilities;
- Familiarity with payment gateways, logistics, and customer service processes;
- Fluency in business English.
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