Senior Technology Specialist

2 tygodni temu


Krakow, Polska HEINEKEN Global Shared Services Pełny etat
About the Role

The Senior Technology Specialist is a key member of the D&T Customer Service & Logistics Team (Supply Chain) at HEINEKEN Global Shared Services. This role is responsible for supporting the different DEVOPS teams in incidents, problems, changes, and requests, ensuring Service Delivery across the Portfolio.

Responsibilities
  • Building the E2E Support model process across key capabilities
  • Supporting the different DevOps teams in P1 and P2 incidents (and as well other tickets if needed)
  • Ensuring that SLA with Partners are well defined and is maintained but taking as well into account DevOps ways of working
  • Enabling them to coordinate / communicate to third parties and being the driving force to support our teams in resolution and escalation if needed
  • Helping the teams build structural improvements, extensions/automation/integration to proactive monitoring tooling, improvement in way of working
  • 'Educating' the User / Customer ensuring right priorities for tickets
  • Driving monthly Service Reviews, working closely with partner leads on continuous improvements
  • Being the first escalation point for Users / Customers
  • Suggesting performance, security, disaster recovery and structural improvements as derived from Root Cause Analyses
  • Driving continuous improvement of time to market of changes and features
  • Working closely together with Product Owners if prioritization support is needed
  • If needed, creating (or requesting to internal ServiceNow team support) and using dashboards, maintaining Service Offerings, SLAs- and other parts of Service setup
Requirements
  • You have a BSc or MSc degree, preferably in Supply Chain Management, Applied Economics or Software engineering
  • You have experience in a similar role within a complex international environment with specific involvement with ERP-related Projects and Programs (SAP ERP, EWM, MM, SD, LE, TM/OTM)
  • You have at least 7-9 years of experience working with established IT Service Management practices in a corporate environment
  • You have experience facilitating requests and tasks across technical teams, third party vendors and internal customers
  • You have a practical knowledge of ITIL processes, certification of ITIL V3 or V4 on at least Intermediate Level
  • You have experience facilitating requests and tasks across technical teams, third party vendors and internal customers
  • You have knowledge/experience with Supply chain technologies and capabilities
  • You instill trust and confidence by communicating with authority at any organizational level
  • You are both communicative and a good communicator at operational and tactical levels across a diverse landscape of technology partners
  • You can deal with ambiguity stemming from dynamic business and organizational plans
  • You are flexible and adapt to changing priorities with promptness, efficiency, and ease
  • You have excellent relationship skills for dealing with customers, vendors, and management Able to communicate effectively with different cultural backgrounds of customers and teams
  • Besides driving, not afraid to dive into a ticket and support operation
  • You are driven to spot and implement improvements
  • You ask for help/escalate where necessary
  • You have experience in ServiceNow, creation and use of dashboards, maintaining Service Offerings, SLAs- and other parts of Service setup
  • You have excellent written and verbal English
What We Offer
  • Hybrid ways of working
  • Private medical healthcare
  • Attractive performance bonus
  • Sodexo pre-paid card
  • Life insurance
  • Employee referral program
  • Wide range of trainings
  • Local and global job opportunities within HEINEKEN
  • Parking space
  • Open bar once a week
  • We are ACCA Approved Employer
Benefits
  • Sharing the costs of sports activities
  • Private medical care
  • Life insurance
  • Remote work opportunities
  • Integration events
  • Corporate sports team
  • Parking space for employees
  • Extra social benefits
  • Pre-paid cards
  • Christmas gifts
  • Employee referral program
  • Charity initiatives
  • Flexible work from home scheme after pandemic/lockdown
  • Open bar on Fridays


  • Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    Job Title: Senior Technology Risk and Control SpecialistHSBC Service Delivery (Polska) Sp. z o.o. is seeking a highly skilled Senior Technology Risk and Control Specialist to join our team.About the Role:We are looking for a seasoned professional with expertise in technology risk management, particularly in cloud technologies. As a Senior Technology Risk and...


  • Krakow, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : AWS Microsoft Azure Google Cloud Platform about-project : Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities,...

  • IS Technology Specialist

    2 tygodni temu


    Krakow, Polska myGwork Pełny etat

    About the RoleWe are seeking a highly skilled and motivated IS Technology Specialist to join our team in Poland. As a key member of our IS Domains team, you will be responsible for supporting the installation, management, maintenance, and optimization of services for your area of responsibility.Key ResponsibilitiesInvolving and proactively supporting the...


  • Krakow, Polska AMS Pełny etat

    technologies-expected : SAP responsibilities : Our role is your opportunity to work as a part of the Resourcing Technology team to provide efficient and flexible technical support to internal clients and across all internal technology platforms. The main purpose of the Specialist - Technology Support is to work with the rest of the Technology support team...


  • Krakow, Polska HEINEKEN Global Shared Services Pełny etat

    About the RoleWe are seeking a highly skilled Logistics Technology Specialist to join our team at HEINEKEN Global Shared Services. As a key member of our Digital & Technology team, you will play a crucial role in supporting our digital transformation and ensuring the seamless integration of our logistics processes.ResponsibilitiesAssess and document existing...

  • Senior Cloud Engineer

    2 tygodni temu


    Krakow, Polska GPC GLOBAL TECHNOLOGY CENTER Pełny etat

    About the RoleThis is a unique opportunity to join our team at GPC Global Technology Center as a Senior Software Engineer. As a key member of our team, you will play a crucial role in building and running one of the world's largest automotive and industrial replacement parts operations.Key ResponsibilitiesCollaborate with product team members to create...

  • Senior Software Engineer

    1 miesiąc temu


    Krakow, Polska GPC GLOBAL TECHNOLOGY CENTER Pełny etat

    technologies-expected : Java Spring Boot Google Cloud Platform AWS technologies-optional : Cassandra about-project : This is a Senior Engineering role with responsibility for enabling development and execution in one of our main projects - Pricing and Customer Domain. This individual must be a technologist & engineer at heart and be comfortable in enabling...


  • Krakow, Polska HSBC Technology Poland Pełny etat

    Your career opportunity In brief, our customers create data when they interact with us, we need to care for that data and use it to improve the customers’ experience. This team is initially focused on that first step, ensuring we are gathering that data in a safe and consistent way that enables us to mine for insight and make decisions as a customer and a...

  • IT Specialist

    2 tygodni temu


    Krakow, Polska myGwork Pełny etat

    About the RoleThis position reports to Service Owner and is part of the ABB IS Domains in Poland. As an IT Specialist, you will be responsible for supporting the organization's vision and strategic direction by applying IT knowledge and expertise to solve complex technical or professional activities.Key Responsibilities Involving and proactively supporting...


  • Krakow, Polska HSBC Technology Poland Pełny etat

    Your career opportunity Engineering Foundation is an Enabler Value Stream that will enable and accelerate WPB engineering teams to develop resilient and performant applications, delivering value to the business more easily and quickly. This will be achieved through a fully managed strategic and cost optimised Platform-as-a-Service (PaaS) for developing and...

  • IS Technology Specialist

    3 tygodni temu


    Krakow, Polska myGwork Pełny etat

    This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. This position reports to Service Owner Your role and responsibilities In this role, you will have the opportunity to support the organization’s vision and strategic...

  • Senior Data Scientist

    4 tygodni temu


    Krakow, Polska Tesco Technology Pełny etat

    This job requires to be based in/close to Kraków. We currently work in a hybrid model and meet in our office 3 days a week. Tesco is a leading multinational retailer, with more than 336 000 colleagues. Our software is used by millions of people across several countries every day. Whether it’s the tills and websites our customers use, or the systems our...


  • Krakow, Polska HSBC Technology Poland Pełny etat

    Your career opportunity In today’s digital world, HSBC needs to continuously develop innovative ways of customer interaction with our products and services. We are building new technology and enhancing our existing systems and offerings, to allow us to maximise the benefits of the latest technological advancements and trends. This role will be within the...


  • Krakow, Polska HSBC Technology Poland Pełny etat

    Assistant Vice President Financial Engineering – Senior Developer (AI/ML area – frontend/full stack) Your career opportunity Global Finance aspires to be the best finance function in the financial services industry, delivering powerful insights to our customers, within the bank and externally. We work as a seamless team to support HSBC’s businesses...

  • Senior Software Engineer

    2 tygodni temu


    Krakow, Polska GPC GLOBAL TECHNOLOGY CENTER Pełny etat

    Job Title: Senior Software EngineerAt GPC Global Technology Center, we are seeking a highly skilled Senior Software Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and deploying cutting-edge software solutions.About the RoleWe are looking for a talented software engineer with a strong...

  • Senior Software Engineer

    2 tygodni temu


    Krakow, Polska Tesco Technology Pełny etat

    This job requires to be based in/close to Kraków. We currently work in a hybrid model and meet in our office 3 days a week. About the role: We are looking for an experienced Machine Learning Engineer, to join our growing Data Science Engineering team.  You’ll work with other engineers, data scientists, product managers, systems engineers, and analytics...


  • Krakow, Polska myGwork Pełny etat

    About the RoleThis exciting opportunity is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Technology Risk Senior Manager, AVP, you will be part of the Technology Controls Assurance Team, responsible for driving effective technology risk management and controls assurance...

  • Senior Software Architect

    2 tygodni temu


    Krakow, Polska GPC GLOBAL TECHNOLOGY CENTER Pełny etat

    Job Title: Senior Software EngineerWe are seeking a highly skilled Senior Software Engineer to join our team at GPC Global Technology Center. As a key member of our engineering team, you will be responsible for designing, developing, and deploying cloud-native frontend applications using modern technologies such as React, Angular, or Vue.js.About the...


  • Krakow, Polska j-labs software specialist Pełny etat

    Dołącz do zespołu j‑labs, który zajmuje się rozwijaniem platformy bankowej do płatności mobilnych i online dla klientów korporacyjnych. O projekcie: Nowoczesna platforma finansowa oferująca rozwiązania dla firm o obrotach powyżej 6,5 mln dolarów, która jest obecnie ulepszana. To kompleksowy zestaw elastycznych rozwiązań finansowych online...

  • Senior Software Engineer

    3 miesięcy temu


    Krakow, Polska GPC GLOBAL TECHNOLOGY CENTER Pełny etat

    technologies-expected : Java Google Cloud Platform Spring Boot about-project : This role will function as a hands-on engineer of a newly formed team to build the next-generation shop management platform for GPC. Working with a highly talented team, you'll play a key role in building and running one of the world’s largest automotive and industrial...